Quality Assurance Coach

hace 4 semanas


Alcobendas, Madrid, España Ria A tiempo completo
Job Title: Quality Assurance Coach

At Ria, we are seeking a highly skilled Quality Assurance Coach to join our team. As a Quality Assurance Coach, you will play a critical role in ensuring the highest level of service quality and compliance across all customer-facing employees.

Key Responsibilities:

  • Evaluate individual staff performance through regular work observation, maintaining performance scores, and quality monitoring.
  • Identify training needs and improvement opportunities in service processes and procedures.
  • Collaborate with Management to develop, implement, and support operational policies and procedures that drive departmental and organizational goals.
  • Provide coaching and guidance based on audit findings, delivering actionable performance feedback to employees and identifying adverse performance trends.
  • Mentor newly hired employees to ensure a smooth transition into the production environment.
  • Contribute to planning and participate in calibration sessions with other members of Management.

Requirements:

  • Strong knowledge of call center quality and monitoring principles.
  • Proficiency in MS Office products (Word, Excel, Outlook, and PowerPoint).
  • Ability to actively listen to live and recorded calls.
  • Native or close to native English language proficiency, with Spanish and other languages being an advantage.

About Ria:

Ria is a leading company in the industry, committed to delivering exceptional service quality and compliance. We offer a dynamic and supportive work environment, with opportunities for growth and development.


  • Quality Assurance Coach

    hace 3 semanas


    Alcobendas, Madrid, España Ria A tiempo completo

    Job DescriptionAs a Quality Assurance Coach at Ria, you will be responsible for coaching the overall service quality and compliance of processes and procedures for all customer-facing employees. Your role will involve evaluating individual staff performance by regular work observation, maintaining performance scores, and quality monitoring.Key...


  • Alcobendas, Madrid, España Grooo A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced leader to join our team as the VV Team Lead at Grooo. The ideal candidate is a seasoned professional with a strong background in Validation and Verification (VV) processes, particularly within the realm of cameras, sensors, or related products. You are someone who not only understands the...

  • Field Test Engineer

    hace 1 semana


    Alcobendas, Madrid, España SAMSUNG A tiempo completo

    Position SummaryAs a Field Test Engineer, you will be responsible for ensuring the quality of mobile networks and wireless communication systems. Your primary focus will be on conducting thorough testing and verification of network performance, including radio and audio tests, software verification, and interoperability testing with network operators and SIM...


  • Alcobendas, Madrid, España Parexel A tiempo completo

    Job SummaryAs a Project Quality and Risk Manager at Parexel, you will play a critical role in ensuring the quality and integrity of our clinical trials. This position requires a strong background in quality management, risk assessment, and regulatory compliance.Key Responsibilities* Coordinate quality oversight activities for clinical trials, including risk...


  • Alcobendas, Madrid, España Parexel A tiempo completo

    Project Quality and Risk ManagerAbout the RoleParexel is seeking an experienced Project Quality and Risk Manager to join our team. As a key member of our quality management team, you will be responsible for ensuring the highest standards of quality and risk management across our projects.Key ResponsibilitiesDevelop and implement quality management plans to...


  • Alcobendas, Madrid, España Parexel A tiempo completo

    Job DescriptionWe are seeking an experienced Project Quality and Risk Manager to join our team at Parexel. As a key member of our global quality team, you will be responsible for ensuring the highest standards of quality and risk management across our projects.Key Responsibilities:Develop and implement quality management systems to ensure compliance with...


  • Alcobendas, Madrid, España Grooo AB A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Validation and Verification (VV) professional to join our team as the VV Team Lead. As a key member of our Quality Assurance team, you will be responsible for leading the VV team to ensure that our cameras and sensors meet the highest quality standards and regulatory requirements.The ideal...

  • Regulatory Affairs Expert

    hace 3 semanas


    Alcobendas, Madrid, España Parexel A tiempo completo

    Parexel is seeking a highly qualified Regulatory Affairs Expert to join our team.Parexel, a leading Clinical Research Organization (CRO), is looking for a skilled CMC Consultant with expertise in Chemistry, Manufacturing, and Controls (CMC) for small molecule. The ideal candidate will possess strong regulatory affairs experience, project management skills,...

  • Regulatory Affairs Expert

    hace 2 semanas


    Alcobendas, Madrid, España Parexel A tiempo completo

    Parexel's Regulatory Affairs TeamWe are seeking a highly qualified Principal Regulatory Affairs Consultant (Associate Director level) with expertise in Chemistry, Manufacturing, and Controls (CMC) for biological products and/or vaccines.About the RoleThe ideal candidate will possess strong regulatory affairs experience, project management skills, and...


  • Alcobendas, Madrid, España Grooo A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Validation and Verification (VV) professional to lead our VV team at Grooo. The ideal candidate will have a strong background in VV processes, particularly within the realm of cameras, sensors, or related products.The VV Team Lead will be responsible for developing and executing comprehensive VV...


  • Alcobendas, Madrid, España Grooo Ab A tiempo completo

    About the RoleWe are seeking a seasoned professional to lead our Validation and Verification (V&V) team in Madrid, Spain. As the V&V Team Lead, you will be responsible for ensuring our cameras and sensors meet the highest quality standards and regulatory requirements.Key ResponsibilitiesLeadership and Mentorship: Build, lead, and mentor a team of V&V...


  • Alcobendas, Madrid, España Grooo Ab A tiempo completo

    About the RoleWe are seeking a seasoned professional to lead our Validation and Verification (V&V) team in Madrid, Spain. As the V&V Team Lead, you will be responsible for ensuring our cameras and sensors meet the highest quality standards and regulatory requirements.Key ResponsibilitiesLeadership and Mentorship: Build, lead, and mentor a team of V&V...


  • Alcobendas, Madrid, España Grooo AB A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Senior Validation and Verification Lead to join our team at Grooo AB. As a key member of our organization, you will be responsible for leading the Validation and Verification (VV) team to ensure that our cameras and sensors meet the highest quality standards and regulatory requirements.Key...

  • Verification Team Lead

    hace 2 semanas


    Alcobendas, Madrid, España Grooo Ab A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Verification Team Lead to join our team at Grooo Ab. As a key member of our team, you will be responsible for leading the validation and verification process to ensure our products meet the highest quality standards.Key Responsibilities:Leadership and Mentorship: Build, lead, and mentor a team of...


  • Alcobendas, Madrid, España Grooo AB A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Validation and Verification Lead to join our team at Grooo AB. As a key member of our organization, you will be responsible for leading the Validation and Verification (VV) team to ensure that our products meet the highest quality standards and regulatory requirements.Key...


  • Alcobendas, Madrid, España Grooo AB A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Validation and Verification Lead to join our team at Grooo AB. As a key member of our organization, you will be responsible for leading the Validation and Verification (VV) team to ensure that our products meet the highest quality standards and regulatory requirements.Key...


  • Alcobendas, Madrid, España Grooo Ab A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Senior Validation and Verification Engineer to join our team at Grooo Ab. As a key member of our engineering team, you will be responsible for leading the development and execution of comprehensive validation and verification strategies for our products.The ideal candidate will have a strong...


  • Alcobendas, Madrid, España SAMSUNG A tiempo completo

    Job SummaryAs a Senior Network Test Engineer at Samsung, you will be responsible for ensuring the quality of our mobile devices by conducting thorough testing on live networks. Your expertise in network testing will be crucial in identifying and resolving any issues that may arise during the testing process.Key ResponsibilitiesConduct quality assurance...


  • Alcobendas, Madrid, España Grooo AB A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Validation and Verification (VV) professional to join our team as the VV Team Lead at Grooo AB. The ideal candidate will have a strong background in VV processes, particularly within the realm of cameras, sensors, or related products.The VV Team Lead will be responsible for leading the VV team to...


  • Alcobendas, Madrid, España Grooo AB A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Validation and Verification (VV) professional to join our team as the VV Team Lead at Grooo AB. The ideal candidate will have a strong background in VV processes, particularly within the realm of cameras, sensors, or related products.The VV Team Lead will be responsible for leading the VV team to...