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Service Solution Architect
hace 2 meses
Oracle is seeking a highly skilled Service Solution Architect to join our team. As a key member of our Advanced Customer Support (ACS) business unit, you will play a critical role in establishing long-term enhanced support and managed service relationships with our largest customers.
Key Responsibilities- Identify, foster, and define Oracle ACS services solutions for specific customer opportunities and assist in the sale alongside the ACS sales representative.
- Work with the customer, ACS management, and the xLoB account teams to understand the customer's business and IT strategic requirements and identify large-scale ACS opportunities to assist the customer achieve its strategic goals.
- Gather and assess customer needs, both business and technical, and translate these into ACS service solutions.
- Build and lead virtual teams associated with these large-scale opportunities.
- Effectively communicate with customers to articulate both the high-level principles and detail of all service components in a proposed customer solution.
- Build customer loyalty through achieving a trusted advisor relationship.
- Work proactively to build and leverage an effective and extensive network across Oracle xLoBs – be seen, respected, and in demand across Oracle as a high-value asset and an SME in service solutions.
- Collaborate effectively internally and externally to ensure effective service solution design and development.
- Drive compelling proposals, presentations, and other customer and internal communications and discussions during opportunities.
- Drive service solution costing & pricing associated with specific opportunities and ensure that service solutions proposed are appropriately shaped to meet the commercial and contracting requirements of Oracle.
- Demonstrate a strong understanding of the IT services competitive marketplace.
- Work with disparate groups, including sales, delivery, customers, risk management, business development, contracts, commercial, product management.
- Work with ACS delivery throughout the sales cycle to ensure a smooth transition from sales to delivery.
- Navigate Oracle internal tools and processes to effectively participate and enable ACS sales.
- Transfer knowledge to other participant roles on the deal, account teams, delivery, and across the ACS Service Solution Architect community.
- 10+ years of experience in relevant IT services, across a wide range of technologies and customer sectors.
- Broad understanding of typical enterprise applications and IT infrastructures, including public and on-premises cloud, including but not limited to Oracle technologies.
- Experience of working in a services presales role within an IT services provider.
- General experience in IT services, service operations, and service management, including managed services/outsourcing.
- IT project and programme management experience, including transformation, migration, and solution deployment projects.
- Commercial and contract management, including construction and negotiation of pricing and custom contracting for complex service offers.
- Sales and complex deal negotiation.
- Architecting, implementing, and delivering complex service solutions for a range of mission-critical IT environments.
- Consulting and trusted-advisor roles within major customer organisations in relation to IT services.
- Proven ability to construct and deliver compelling presentations and propositions audiences.
- Driving multiple IT services bids in parallel.
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