Service Solution Architect

hace 2 meses

Madrid, Madrid, España Oracle A tiempo completo
Job Title: Service Solution Architect

About the Role:

Oracle is seeking a highly skilled Service Solution Architect to join our team. As a key member of our Advanced Customer Support (ACS) business unit, you will play a critical role in establishing long-term enhanced support and managed service relationships with our largest customers.

Key Responsibilities:

  • Identify, foster, and define Oracle ACS services solutions for specific customer opportunities and assist in the sale alongside the ACS sales representative.
  • Work with the customer, ACS management, and the xLoB account teams to understand the customer's business and IT strategic requirements and identify large-scale ACS opportunities.
  • Build and lead virtual teams associated with these large-scale opportunities.
  • Effectively communicate with customers to articulate both the high-level principles and detail of all service components in a proposed customer solution.
  • Build customer loyalty through achieving a trusted advisor relationship.
  • Work proactively to build and leverage an effective and extensive network across Oracle xLoBs.
  • Collaborate effectively internally and externally to ensure effective service solution design and development.
  • Drive compelling proposals, presentations, and other customer and internal communications and discussions during opportunities.
  • Drive service solution costing & pricing associated with specific opportunities and ensure that service solutions proposed are appropriately shaped to meet the commercial and contracting requirements of Oracle.
  • Demonstrate a strong understanding of the IT services competitive marketplace.
  • Work with disparate groups, including sales, delivery, customers, risk management, business development, contracts, commercial, and product management.
  • Work with ACS delivery throughout the sales cycle to ensure a smooth transition from sales to delivery.
  • Navigate Oracle internal tools and processes to effectively participate and enable ACS sales.
  • Transfer knowledge to other participant roles on the deal, account teams, delivery, and across the ACS Service Solution Architect community.

About You:

We are looking for a highly experienced IT services professional with a proven track record in successful delivery of IT services for mission-critical environments. You should possess broad-based expertise in the area of mission-critical production operations, support, and managed services, along with sound industry experience in areas such as IT infrastructure, database, applications, and cloud technologies.

You should have experience in standard service management (ITIL, DevOps, etc.) and project management best practices. Additionally, you should have a deep expertise in specific services or technology areas and act as the subject-matter lead in those areas within the team.

You should have experience of service commercial propositions with regard to pricing, approvals, legal, and contracting. All CSS SSAs have extremely strong customer-facing presentation and interaction skills, capable of engaging at senior management and C-level and articulating service and technology solutions in terms of business value and risk.

Requirements:

  • 10+ years of experience in relevant IT services, across a wide range of technologies and customer sectors.
  • Broad understanding of typical enterprise applications and IT infrastructures, including public and on-premises cloud, including but not limited to Oracle technologies.
  • Experience of working in a services presales role within an IT services provider.
  • General experience in IT services, service operations, and service management, including managed services/outsourcing.
  • IT project and programme management experience, including transformation, migration, and solution deployment projects.
  • Commercial and contract management, including construction and negotiation of pricing and custom contracting for complex service offers.
  • Sales and complex deal negotiation.
  • Architecting, implementing, and delivering complex service solutions for a range of mission-critical IT environments.
  • Consulting and trusted-advisor roles within major customer organisations in relation to IT services.
  • Proven ability to construct and deliver compelling presentations and propositions audiences.
  • Driving multiple IT services bids in parallel.

What We Offer:

Oracle offers a competitive salary and benefits package, as well as opportunities for career growth and professional development. If you are a motivated and experienced IT services professional looking for a new challenge, please submit your application.

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