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Air Gateway Operations Manager
hace 2 meses
This position is with Mygwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. We are seeking a highly skilled and motivated candidate to manage our 3P Air ground operations, contributing to delivery experience and speed.
Key Responsibilities- Manage Day-to-Day Relationships with 3P partners, ensuring operational performance, quality, security, and customer satisfaction.
- Optimize Capacity consistently, looking for innovative solutions.
- Build and Execute Productivity Plans by reviewing work forecasts, determining productivity requirements, and partnering with 3P partners to balance labor.
- Monitor Ramp Handling Process Performance (if applicable).
- Proactively Monitor Operational Activity to identify, address, and prevent potential disruptions.
- Problem-Solve for closing gaps between performance and goals.
- Collaborate with ACES/Quality Teams to develop, manage, and grow the Air operations quality management and continuous improvement programs.
- Generate and Understand Performance Metrics to drive business results.
- Partner with Internal Business Partners including air carrier management, safety, security, technology, legal, and training.
- Communicate Effectively with both external (Service Providers) and internal (Safety, Finance, Technology, Legal, HR) customers.
- Navigate through Ambiguity, managing and coordinating multiple project assignments simultaneously in a fast-paced, deadline-driven environment, accepting ownership and accountability of the process and delivering on commitments.
- Bachelor's degree in business, operations management, engineering, aviation, or related field.
- 3+ years of operations management, transportation, or related experience.
- Must hold a valid passport and be willing to travel. Domestic and International travel required up to 25% of the time.
- Master's degree or foreign equivalency in Business Administration, Engineering, or Operations Management or related field.
- Experience in the airline ground or flight operations, or air freight industry is a plus.
- Developing or managing complex logistical processes.
- Must be an Italian and/or French speaking candidate, plus fluent English speaker.
