Site Wellness Manager

hace 2 meses


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

Site Wellness Lead Job Description

As a key member of our Teleperformance Spain team, the Site Wellness Lead plays a critical role in the implementation and management of the wellness program for our Trust & Safety account operation. This individual will work closely with multiple internal and external stakeholders to create effective strategies that promote employee wellbeing, enhance mental health, and drive engagement.

Key Responsibilities:

• Ensure the successful implementation and maintenance of the wellness program and associated Minimum Wellness Standards

• Collaborate with internal and external stakeholders to develop and implement effective strategies for employee wellbeing

• Lead and manage a team of 3rd party counsellors in the delivery of their assigned responsibilities

• Attend and present at client meetings, providing data-driven insights to support program effectiveness

• Conduct regular wellness audits and data reviews to ensure compliance with Minimum Wellness Standards and client requirements

• Manage client and internal reporting requirements, including the use of the T&S Wellness application

• Develop and maintain monthly wellness calendars, conduct training sessions, and engage with stakeholders to seek feedback for continuous improvement

Requirements:

• Bachelor's degree in psychology, counselling, or a related field

• Strong project management and problem-solving skills, with experience in managing vendors

• Ability to work collaboratively with multiple internal and external stakeholders, at all levels of the organization

• Excellent communication, presentation, and stakeholder management skills

• Strong organizational and analytical skills, with the ability to work creatively and analytically in a problem-solving environment



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