Scheduling Success Coordinator

hace 5 días


Barcelona, Barcelona, España Agilent Technologies Inc. A tiempo completo
Job Description:

As a Scheduling Success Coordinator, you will be responsible for optimizing the scheduling process to ensure maximum efficiency and effectiveness of Agilent's field organization. Your primary goal will be to confirm all customer on-site requests and allocate the most suitable resources, thereby meeting customer expectations and driving business success.

About the Role:
  • You will work closely with Field System Engineers (FSE) and Authorized Service Providers (ASP) to schedule and confirm services such as installation, repair, and maintenance on analytical instruments.
  • You will be the single point of contact for FSE, ASPs, and customers for all on-site requests, ensuring seamless communication and timely responses.
  • Your key performance indicators will include meeting customer response times, providing quality service, and optimizing resource allocation to minimize costs.
Responsibilities:
  1. Develop and implement effective scheduling strategies to optimize resource utilization and reduce downtime.
  2. Maintain accurate records of engineer availability and commitments using SAP CRM/MRS.
  3. Collaborate with cross-functional teams, including Install Success Coordinator, Global Customer Field Solutions, and Online Technical Support, to ensure prompt responses to customer requests.
  4. Proactively manage resource shortages and escalate scheduling issues when necessary.
Requirements:
  • English language proficiency is required; Swedish, Danish, or Dutch is appreciated but not mandatory.
  • Experience in customer service, administration, or project management is essential.
  • You should have strong planning and organizational skills, with high attention to detail and excellent communication abilities.
What We Offer:

Agilent offers a competitive salary of approximately $65,000-$80,000 per year, depending on location and experience. Our benefits package includes health insurance, internal and external training opportunities, lunch vouchers, gym funding, and flexibility to work remotely two days a week.

This is a full-time position with a weekly schedule of 40 hours. Pay ranges are determined by role, level, and location, and individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Travel requirements are minimal, with no end date specified.



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