Senior Service Designer

hace 2 días

Madrid, Madrid, España Propelland Usa, Inc. A tiempo completo
About the Role

We are seeking a highly skilled Senior Service Designer to join our team at Propelland Usa, Inc. as a key member of our strategy team. As a Senior Service Designer, you will be responsible for working closely with other designers, strategists, and technologists to deliver innovative solutions to our clients.

Key Responsibilities
  • Support in solving design problems end-to-end, from identifying user needs to the final product/service/concept.
  • Execute the design research process on projects, including defining research goals, framing and designing necessary research activities to help empathize with users to achieve those research goals, including quantitative research.
  • Execute the strategy and design process on projects, including building creative/strategy rationales based on a strong analysis methodology for user understanding, modeling frameworks, service blueprints, brainstorming new strategy/service experience concepts, designing and visualizing them to best communicate to the team and other stakeholders.
  • Conduct secondary research, including trend benchmarking and competitor analysis.
  • Collaborate with other designers, developers, and researchers to bring integrated and holistic value to our clients.
Requirements
  • 3-5 years of experience working as a design strategist and service designer within consultancy firms.
  • University degree in design-related careers (Industrial design, graphic design, etc.) with specialization/master in service/strategic design/innovation.
  • Experience in service design and innovation strategy.
  • Graphic design and visualization communication skills.
  • Strong communication (verbal and written) skills in English and Spanish.
  • Storytelling, pitch development, etc.
  • Curiosity and passion for learning new things/humbleness + ambitious for growing.
  • Extraordinary attitude: always willing to help and add value with a readiness to jump in and work with a diverse group of people and spearhead brainstorms and conversations.
  • Organized, self-motivated, and detail-oriented, with the ability to work autonomously and be a self-starter in a demanding environment.
  • Achieve objectiveness through methodologies and UCD approach for projects execution, providing grounded solutions and added value to users from a strategic holistic vision.
  • Comfortable working with a variety of disciplines and methods such as design thinking principles, and collaborative methodologies (agile, etc.).
  • Process-oriented and methodic.
  • Knowledge of other user research, ethnography, and discovery methods.
  • Capacity to work with data and analytics to find patterns and design strong and well-supported models as well as proposals that solve client needs.
Preferred Qualifications
  • Knowledge of business modeling methodologies and tools (Lean startup, business canvas, etc.).
  • Financial basic skills.
  • Digital experience and knowledge.

We are an equal opportunity employer building a diverse and inclusive workforce. We put people front and center in everything we do and thrive on a diversity of personal experience, perspectives, and backgrounds to help us do great things.

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