International Operations Manager
hace 4 días
Company Overview: Sagan is a membership community connecting top executives, founders, and CEOs with international talent. We bridge the gap between global candidates and US-based businesses.
About the Company: A high-growth startup in the plumbing and home services industry is looking for a Field Project Manager to enhance our reporting system and drive collaboration, efficiency, and service quality.
Position Overview: This role involves managing the end-to-end process of reporting workflows, collaborating with field technicians, sales, installation teams, and development teams, and optimizing system functionalities to meet evolving company needs.
Key Responsibilities:
- Process Ownership: Oversee the reporting system's entire lifecycle, ensuring its functionality aligns with operational goals and technician needs.
- Stakeholder Collaboration: Collaborate closely with sales, installation, and management teams to gather feedback and improve system usability. Define and track success metrics in partnership with stakeholders, including installer satisfaction and report accuracy.
- Continuous Improvement: Analyze data and feedback to identify enhancements, working closely with developers to implement updates. Test and roll out updates and provide necessary training to team members on new system features.
- Metrics & Reporting: Establish and monitor key performance indicators (KPIs) to assess system effectiveness. Report system performance insights to stakeholders.
- Training & Documentation: Create and update comprehensive documentation for system processes. Provide training and support to ensure effective system use across all team members.
Salary Range: Up to $2,000 USD per month.
Qualifications:
- 2+ years of experience in process management, technical project management, or related field.
- Familiarity with software development and data analysis to facilitate effective collaboration with developers and analysts.
- Proficiency in English, with excellent written and verbal communication skills.
- Strong project management abilities to drive cross-functional initiatives and align with company objectives.
- Highly detail-oriented with a process-driven approach.
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