Kids Club Attendant

hace 2 semanas


Palma, Baleares, España Four Seasons Hotels and Resorts A tiempo completo

About Four Seasons:

At Four Seasons, we believe in creating unforgettable experiences for our guests, residents, and partners. Our team members around the world strive to deliver exceptional guest experiences through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

The Four Seasons Resort Mallorca is a stunning historic property perched on the spectacular Formentor Peninsula, offering panoramic vistas of the Mediterranean and the surrounding landscapes. This iconic hotel was originally opened in 1929 and is currently undergoing restoration and renovation.

About the role:

As a Kids Club Attendant, you will be responsible for the overall entertainment of all children staying at the hotel. This involves caring for children enrolled in the KFAS program, leading arts & crafts, instructing games, and supervising children at play in the Activity Center and outdoor areas. You will also be responsible for the upkeep and organization of the Activity Center and keeping accurate records and forms.

Key responsibilities:

  • Plan and execute safe, fun-filled, and educational daily scheduled programs for guests aged 4-12.
  • Prepare the KFAS facility on a daily basis to handle a minimum of 5 children.
  • React to changes in scheduling, weather, or number of children with a prepared backup plan.
  • Arrange for food from In Villa Dining as required by guests and assist with the service.
  • Converse with guests and answer questions regarding the resort.
  • Provide orientation of the KFAS facility and the Recreation Building.
  • Promote and up-sell excursions to guests, customizing where necessary to meet guest needs.
  • Execute tasks of a Water Sports, Kid's Club, or Health Club Attendant as needed.
  • Adhere to all corporate core standards in the execution of programming.
  • Work closely with the supervisor to ensure proper standards of hygiene and functioning of equipment.
  • Assist in handling guest requests, complaints, and any special problems, keeping the Kids Club Coordinator and Recreation Management well-informed of action and follow-up.
  • Provide personalized service for all VIPs and SA guests on a daily basis.
  • Participate fully in all departmental training as outlined by your manager and as per the Departmental Annual Training Plan to master all tasks and skills related to the Standard Operating Procedures for your position.
  • Respond properly in any hotel emergency or safety situation.

Requirements:

  • Reading, writing, and oral proficiency in the English language.
  • Outgoing personality and ease with customers.
  • Prior experience working with children.
  • Ability to swim.
  • Trained and certified in First-Aid, CPR, Heimlich Maneuver, and rescue techniques.

What we offer:

  • Competitive salary, wages, and a comprehensive benefits package.
  • Excellent training and development opportunities.
  • Complimentary accommodation at other Four Seasons hotels and resorts.
  • Complimentary dry cleaning for employee uniforms.
  • Complimentary employee meals.

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