Operational Efficiency Specialist for On-Site Services
hace 2 semanas
About Agilent
At Agilent, we inspire and support discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.
Salary Information
We offer a competitive salary range of approximately $55,000 to $75,000 per annum, commensurate with experience.
Job Description
As an Operational Efficiency Specialist for On-Site Services, you will play a critical role in scheduling and confirming all customer on-site requests, ensuring the effectiveness and efficiency of our field organization. Your primary responsibilities will include:
- Scheduling and confirming all customer on-site requests to maximize the effectiveness of our field organization;
- Confirming all scheduling plans for Agilent Field System Engineers (FSE) and Authorized Service Providers (ASP) for services such as installation, repair, and maintenance on analytical instruments;
- Serving as the single point of contact for FSE, ASPs, and customers for all on-site requests, including scheduling and rescheduling;
- Owning the scheduling planning board and driving daily improvements towards meeting customer response times, providing quality service, and deploying field resources effectively.
Objectives
Your key objectives will be to:
- Effectively schedule and optimize Agilent Field System Engineers and Alternate Service Partner's for installation, repair, and maintenance services;
- Successfully manage communications with customers and internal stakeholders;
- Prioritize customer onsite response times in alignment with customer expectations and Agilent measures;
- Build strong relationships with internal business partners to strengthen our ability to deliver a superior customer experience.
Location
This role is based in the Benelux/Nordic region, offering a unique opportunity to work with a global company while being part of a local team.
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