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Senior Clienteling Manager

hace 2 meses

Mataró, Barcelona, España Value Retail A tiempo completo

Job Summary

The Senior Clienteling Manager is a key role within Value Retail, responsible for driving the Private Client strategy and delivering exceptional client experiences. This position requires a unique blend of sales, marketing, and customer service skills, with a focus on building strong relationships with high net worth individuals.

Key Responsibilities

  • Develop and execute a comprehensive Private Client strategy to drive sales and revenue growth.
  • Build and maintain relationships with high net worth clients, providing personalized service and tailored solutions to meet their needs.
  • Collaborate with Retail, Marketing, and Hospitality teams to deliver seamless client experiences across all touchpoints.
  • Develop and implement loyalty programs and retention strategies to increase client loyalty and retention.
  • Conduct market research and analysis to identify trends and opportunities for growth.
  • Develop and maintain a deep understanding of client needs and preferences, using this insight to inform business decisions and drive revenue growth.

Requirements

  • Previous experience in a sales or client-facing role, preferably in a luxury retail or hospitality environment.
  • Strong network of high net worth clients and contacts.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Fluent in Spanish and English, with the ability to communicate effectively in both languages.
  • Proven track record of driving sales and revenue growth in a client-facing role.

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work with a leading luxury retail company and contribute to the growth and success of the business.
  • A dynamic and supportive work environment, with opportunities for professional development and growth.