Quality Assurance Expert

hace 4 semanas


Barcelona, Barcelona, España Docplanner A tiempo completo

About Docplanner

At Docplanner, we're shaping the future of healthcare by empowering patients and doctors alike. With a presence in 13 countries and over 90 million patients trusting us every month, our journey has been nothing short of remarkable. But we're not slowing down – we're just getting started.

The Opportunity

We're looking for a seasoned Quality Assurance Expert to join our team and drive operational excellence across our global customer care operations. As a key member of our Global Quality team, you'll be responsible for developing and implementing quality strategies that enhance our customers' experiences and meet our business objectives.

Your Key Responsibilities

Develop and implement data-driven quality strategies to drive operational improvements and achieve business objectives

Collaborate with local structures across all countries to provide insights and recommendations for process enhancements

Analyze real-time performance data to identify areas for improvement and develop corrective actions

Manage quality KPIs and ensure their alignment with business objectives

Drive innovation within the department to improve quality-related processes and outcomes

What We Offer

A competitive salary: $80,000 per year

Opportunities for growth and professional development

A dynamic and supportive work environment

A chance to make a meaningful impact on the lives of millions of patients and doctors worldwide

Requirements

2+ years of experience in quality management or a related field

Excellent communication and analytical skills

Proven ability to work effectively in a fast-paced, global environment

Strong Excel skills and familiarity with COPC certification a plus

Original language code: en



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