Quality Assurance Expert
hace 4 semanas
About Docplanner
At Docplanner, we're shaping the future of healthcare by empowering patients and doctors alike. With a presence in 13 countries and over 90 million patients trusting us every month, our journey has been nothing short of remarkable. But we're not slowing down – we're just getting started.
The Opportunity
We're looking for a seasoned Quality Assurance Expert to join our team and drive operational excellence across our global customer care operations. As a key member of our Global Quality team, you'll be responsible for developing and implementing quality strategies that enhance our customers' experiences and meet our business objectives.
Your Key Responsibilities
Develop and implement data-driven quality strategies to drive operational improvements and achieve business objectives
Collaborate with local structures across all countries to provide insights and recommendations for process enhancements
Analyze real-time performance data to identify areas for improvement and develop corrective actions
Manage quality KPIs and ensure their alignment with business objectives
Drive innovation within the department to improve quality-related processes and outcomes
What We Offer
A competitive salary: $80,000 per year
Opportunities for growth and professional development
A dynamic and supportive work environment
A chance to make a meaningful impact on the lives of millions of patients and doctors worldwide
Requirements
2+ years of experience in quality management or a related field
Excellent communication and analytical skills
Proven ability to work effectively in a fast-paced, global environment
Strong Excel skills and familiarity with COPC certification a plus
Original language code: en
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