Pricing System Specialist With Salesforce Expertise

hace 2 semanas


Barcelona, Barcelona, España Medtronic A tiempo completo

Careers that Change Lives

At Medtronic, we're committed to alleviating pain, restoring health, and extending life. As a member of our Global Offer Development and Pricing Systems Team, you'll play a crucial role in supporting our customers and patients.

As a Pricing System Specialist, you'll provide guidance to end-users on our pricing systems landscape, including Vendavo Enterprise suite, Salesforce Pricing Requests, and other commercial enablement tools. Your goal will be to enhance system usage, drive corporate efficiency, and improve user satisfaction.

You'll work closely with internal and external teams to resolve complex system issues, communicate with end-users in English, and provide remote user support. You'll also perform root cause analysis for recurring tickets, track and deliver on agreed SLAs, and explain new and current system functionalities to end-users.

A Day in the Life

As a Pricing System Specialist, your daily tasks will include:

  • Providing first-level support for end-users of Vendavo/SFDC/Pros and other Pricing tools
  • Interacting with internal and/or external teams to resolve complex system issues
  • Communicating with end-users in English by phone, mail, or remote support
  • Performing root cause analysis for recurring tickets and tracking and delivering on agreed SLAs
  • Explaining new and current system functionalities to end-users
  • Delivering and/or providing ad-hoc trainings on system and process capabilities to various stakeholders

Requirements

To be successful in this role, you'll need:

  • Bachelor's or master's degree with 3-5 years of experience in support desk or incident management
  • Fluent English skills
  • Affinity towards systems and technology
  • Proven analytical and problem-solving skills with an anticipatory approach
  • Intermediate to advanced SFDC skills
  • Advanced Excel/Power Query skills
  • Help Desk Experience

Nice to Have

Additional language skills, such as Spanish, Portuguese, Mandarin, or Japanese, are a plus. Team player skills with strong attention to detail, experience with Windows OS, MS Office, Service Now, and remote support tools are also desirable.



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