Head of Operations Management

hace 1 día


Barcelona, Barcelona, España Freenow A tiempo completo
About the Role

FREENOW is an equal opportunity employer and we are committed to diversity, equity, and inclusion. We want you to grow and evolve, bringing your true self to work. As a Supply Chain Director, you will play a critical role in shaping the future of our company and making a real impact on our business.

This is a challenging and rewarding role that requires strong leadership and management skills, as well as the ability to balance process improvements and configuration optimisation on an ongoing basis. You will be responsible for ownership of primary supply side KPIs, including Active Drivers and Supply Hours, as well as primary QoS KPIs such as Driver Behaviour/Ratings, Driver Acceptance Rate, Driver Cancellation Rate, and Completion Rate.

You will work closely with our central and local teams to ensure that QoS and supply KPIs are optimally balanced to maximise marketplace health. You will also be responsible for ensuring local market QoS KPIs, initiatives, and processes are implemented in line with central design guidance, fostering relationships between central and local teams to ensure the delivery of scalable QoS solutions, best practices deployment, and knowledge transfer.

Requirements
  • 5+ years in a leadership position in a platform business (ideally in the ride-hailing industry)
  • 10+ years of experience in Operations
  • Experience from other relevant service industries is beneficial
  • Track record of delivering highly effective, efficient, and scalable management processes and tools
  • Fluent English and, ideally, one additional language
  • Project management experience
  • Analytical skills with a track record of data-driven decision making
  • Commercial acumen
  • Ability to effectively engage with all levels within the organisation

Salary: £120,000 - £150,000 per annum, depending on experience.



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