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Data Support Professional

hace 2 semanas


Madrid, Madrid, España Drooms A tiempo completo
Job Description

We are seeking a highly skilled Data Support Professional to join our team at Drooms. As a Data Support Professional, you will be the first point of contact for user inquiries, providing prompt and efficient assistance via telephone, email, and chat. Your primary responsibilities will include serving as the first level support for customer queries and issues, ensuring a high level of customer service.

The ideal candidate will have experience in Customer Service and administrative tasks, with a strong emphasis on MS Office, particularly Excel. You should possess hands-on mentality, customer & solution orientated, multi-tasking skills, and good time and organization management. Fluency in Spanish and English is required, with additional language skills being advantageous.

In this role, you will engage in various activities such as data room management, document redaction and indexing, and reporting. You will also provide technical issue resolution, assist in resolving basic technical issues related to applications, firewalls, and other system components, liaising with the technical team when necessary. Additionally, you will oversee the creation, double checking, and delivery of USB and online archives, ensuring accuracy and completeness.

To succeed in this position, you must be structured, detail-oriented, and well-organized, with a strong technical affinity, proactivity, and awareness of how actions can affect the overall success of a project or company. If you are an ambitious, forward-thinking individual who wants to make a meaningful contribution to our team, we encourage you to apply for this exciting opportunity.