Senior Knowledge Analyst

hace 3 semanas

Madrid, Madrid, España Boston Consulting Group A tiempo completo
Unlock the Power of AI-Driven Customer Management

Boston Consulting Group is seeking a Senior Knowledge Analyst to join our Deep AI team. As a key member of our team, you will partner with business leaders and client consulting teams to support sales and delivery of AI-driven Customer Management programs.

Key Responsibilities
  • Partner with sales and client consulting teams to support go-to-market, use case definition, and target customer experience/business requirements analysis
  • Support client engagement to co-create AI-driven strategies to optimize customer acquisition, retention, and lifetime value
  • Conduct analyses to deliver insights on competitors, best practices, and emerging AI/Technology trends
  • Codify client playbooks, best practices, and case studies to enable sales and client consulting teams
  • Deliver client-specific reports, with experience across a range of sectors – Retail, Banking, Telecoms, Consumer Products, Energy, etc.
  • Create thought leadership perspectives on customer experience technology, generative AI, personalization, dynamic pricing, and marketing automation, etc.
Requirements
  • 3+ years in Management Consulting or Technology Pre-Sales, with deep understanding of AI and Customer Management solutions
  • In lieu of consulting experience, 3+ years minimum industry Product Management experience, specializing in AI & Customer Management products (e.g. Salesforce, Microsoft, Adobe, Qualtrics, Medallia, NICE, Zendesk, Sprinklr, Alterian, Genesys, Amplitude, ContentSquare); 4-6+ years of industry experience strongly preferred
  • Experience creating presentations and business case analyses for Executive audiences on the commercial potential of AI & Customer Management solutions
  • Experience scoping AI & Customer Management use cases, defining target customer experiences and business requirements
  • Bachelor's Degree required (advanced degree preferred)
  • Fluency in English

This is an exciting opportunity to work with a talented team and contribute to the evolution of BCG's AI products and Customer Management use cases. If you are passionate about AI-driven Customer Management and have a strong background in consulting or technology, we encourage you to apply.

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