Global Project Manager for Rider Support Experience
hace 1 mes
About Glovo
Glovo is a multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.
Our Mission
We revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology.
The Role
As a Rider Support Project Manager, you will join the Global Live Operations team responsible for building the vision and strategy for our rider support experience. You will design the experience of our riders with the support flows, learn capabilities on prioritizing, planning, executing, monitoring, controlling, and closing projects.
Key Responsibilities
- Define new project opportunities based on a good understanding of the department's needs.
- Participate in meetings with stakeholders to ensure all requirements and needs are met.
- Project planning and follow-up to ensure success.
- Find workarounds, be creative, and prioritize when things are tough.
- Work closely with cross-functional teams that need to be engaged and motivated to fulfill project needs.
- Communicate and align all stakeholders involved at any time.
- Evaluate solutions/approaches taken by the project to ensure they are global and benefit most of our hubs and agents.
- Ensure the best support experience for couriers.
Requirements
- Bachelor degree (preferable in Business Administration, Economics, Information Technology, Engineering or equivalent).
- At least 2-3 years experience in project management.
- Good communication skills in English (written and spoken).
- Ability to turn strategic insights into actions by structuring and leading projects.
- Great team player.
- Excellent organizational skills.
- Problem solver and results-driven, with a can-do attitude.
- Analytics skills and data-driven decision making.
Salary Range
$60,000 - $80,000 per year.
Benefits
- An enticing equity plan that lets you own a piece of the action.
- Top-notch private health insurance to keep you at your peak.
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