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Logistics Operations Specialist
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About the Role:
The Logistics Specialist will be responsible for managing the logistics operation within a given market, ensuring costs are tightly controlled and that the customer is at the heart of what we do.
This role will work closely with our 3PL's and other logistics partners to ensure exceptional levels of performance and adherence to agreed SLA's.
The ideal candidate will have experience of working with, or for, a 3PL, ideally acquired within a B2C food or GM environment, and will be able to demonstrate experience of exceeding targets and optimising levels of customer experience and cost control.
Key Responsibilities:
- Responsible and accountable for the daily planning, management and optimisation of all logistics, transportation and warehouse related activities within your market.
- Ongoing performance management of 3PL's and fulfilment partners within your market, ensuring exceptional levels of performance and adherence to agreed SLA's.
- Tight grip on inventory, working with the 3PL and Manufacturing colleagues to ensure financial losses are minimised and that accuracy is optimised at all times.
- Responsible for logistics planning to ensure periods of significant growth can be accommodated without disruption and that the supply chain is resilient to changes in market conditions and peak trading activity.
- Ensure tight cost control at all times, working tirelessly within your market to ensure end-to-end supply chain costs are optimised.
- Collaborate closely with global and local stakeholders within Too Good To Go to influence our strategy and ensure execution against agreed Manufacturing goals.
- Ensure the customer is at the heart of everything we do, with a clear focus on increasing NPS scores and reducing the Customer Care contact ratio.
Requirements:
- Experience of working with, or for, a 3PL is essential - ideally acquired within a B2C food or GM environment.
- Demonstrable experience of exceeding targets and optimising levels of customer experience and cost control.
- Experience of pan-European logistics is a benefit.
- Experience managing carriers is a benefit.
What We Offer:
A rare opportunity to work in a social impact company (and certified B Corporation) where you can see real and tangible impact in your role.
Working alongside an international community of users, partners and 1,100+ colleagues across 17 countries that are on the same important mission.
Personal and professional development opportunities in a fast-paced scale-up environment.
An inclusive company culture where you can bring your authentic self to work.
A strong, values-driven team culture where we celebrate successes and socialise with colleagues who care.
