Logistics Operations Specialist

hace 3 días

Madrid, Madrid, España Skillsoft A tiempo completo

At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING.

The Logistics Operations Specialist plays a vital role in ensuring seamless delivery of all OE/3rd Party or CC/3rd Party delivery according to set processes and business procedures. The specialist works continuously to improve quality and high-level customer satisfaction.

The successful candidate will be fluent in both English & Spanish, with this being a 12 month Fixed term contract. Key objectives include:

  • Ensuring events are taken over, risks are identified and shortcomings are resolved;
  • Ensuring that on the start date all events start smoothly without disruption;
  • Ensuring that during the event, disruptions are resolved quickly and appropriately;
  • Ensuring that all events delivered are completed according to specified instructions.

Main areas of responsibility include:

  • Ensuring events are checked on takeover for confirmation, marked guaranteed delivery, centre is matched to booking type (virtual or venue), provisional bookings, resource type room, resource type trainer, resource type equipment, end of course evaluation available, risk determination (flag).
  • Ensuring final coordination with the client, especially for Closed Courses (CC), possibly carrying out (or having carried out) a Quality Check.
  • Effectively ensuring an event has started smoothly by checking: trainer is onsite/online, participants are present (participants and/or virtual), technical problems, access to course materials and labs, available learning resources.
  • To ensure appropriate monitoring of delivery, including resolving issues (where possible) or escalating where needed, in-class feedback from attendees, reminder to instructors and delegates for MTM / Qualtrics.

Key tasks include ensuring that at the end of all events:

  • All delegates have completed a Student End of Course Evaluation;
  • Trainers have completed an Instructor End of Course Evaluation;
  • Incidents and complaints are followed up or passed on;
  • Have a fully completed attendance list;
  • Delegates receive an Attendance Certificate/Letter;
  • Delegates redeem an End of Course Achievement Badge (Microsoft);
  • Points for improvement are discussed in the appropriate weekly meetings.

Coordinate training for public sector projects:

  • Ensuring that the objectives set by the public organisation are met.
  • Preparation of documentation for the start, follow-up and end of the courses.
  • Scheduling training sessions to achieve project objectives.
  • Purchase and reservation of manuals and laboratories.
  • Management of certification vouchers.
  • Issue specific attendance certificates.
  • Assist the Sales Department in the preparation of bids for tenders and grants.
  • Collecting and submitting all the documentation required by the administrations within their platforms.
  • In addition, the Logistics Operations Specialist continuously takes the initiative to maintain good cooperation and relationship with various teams, scheduling team, fulfilment team, CS(M) team, trainers, quality and system support to bring the event to the highest quality level and to ensure this level.

We are passionately committed to leadership, learning, and success. This role offers an estimated salary range of $55,000-$65,000 per annum, depending on experience and qualifications. Benefits may include health insurance, retirement plans, paid time off, and opportunities for professional development.

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