Quality Assurance Expert with Process Optimization Skills

hace 2 semanas


Barcelona, Barcelona, España Amazon A tiempo completo

About the Role

We are seeking a dedicated and highly analytical Quality Assurance Expert to join our Audit and Insight team. This individual will be responsible for auditing program level defects, analyzing and reporting on defect data and trends.

Key Responsibilities:

  • Research and evaluate transaction facts, identifying process deviations related to program level defects through audits.
  • Familiarize yourself with sampling methodologies to ensure correct investigation audit numbers.
  • Communicate with external customers and financial institutions via phone or email during the audit process.
  • Identify new MO/Fraud patterns and provide analysis on process adherence and risk involved in processes.
  • Succinctly communicate trends and actionable solutions to QA leadership and Operational stakeholders.
  • Provide training needs analysis to management and training team for individuals/team/site to address knowledge gaps.
  • Engage with global stakeholders and peers, driving Calibration efforts across sites.
  • Contribute to GPO, GFPOCs for SOP/Process/Tool improvements or changes.
  • Drive projects on automation to reduce QA manual efforts and improve QA yields.
  • Develop strategic policies to invent and simplify processes further.
  • Produce daily, weekly, and monthly analyses and reports on defect trends and root causes.
  • Take ownership of self-development and ensure regular connect with Learning & Development teams for individual growth.

About the Team

The Audit and Insight team audits Seller registration, verification, and compliance checks for different marketplaces, generating insights and recommending process improvements to enhance seller experience, efficiency improvement, and operational excellence.

Salary Range: $80,000 - $110,000 per year, depending on qualifications and location.



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