Senior IT Service Management Developer
hace 3 semanas
About Sd Worx
Sd Worx is a leading European provider of Payroll & HR services with global reach. With offices in Europe and Mauritius, the company strives to bring people solutions to life and turn HR into a value source for clients and their employees.
Our Goal
We span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. If you are ready to join our dynamic team, we have an exciting opportunity for a skilled Servicenow Developer.
Job Description
We are seeking a skilled Service Now Developer to join our dynamic team. The ideal candidate should have a strong background in ITSM platforms/Service Now, a deep understanding of software development principles, and excellent problem-solving skills. You will work closely with Functional Analysts and Product Owners to design, develop, and implement IT Service Management solutions tailored to our organization's needs.
Key Responsibilities
- Comprehending functional requirements from Functional Analysts and translating them into technical solutions.
- Making sure users understand and are satisfied with configurations.
- Developing and customizing Service Now to optimize service delivery and streamline workflows.
- Implementing automation and integration solutions to enhance efficiency within the ITSM framework.
- Troubleshooting and resolving technical issues related to ITSM systems.
- Staying updated with industry trends and best practices in ITSM and software development.
- Coordinating regularly with stakeholders, Product Owners, and Functional Analysts.
- Taking ownership and following up on projects assigned, ensuring targets are met.
- Performing technical analysis, design, configuration, and implementation support for system integrations.
- Mentoring junior developers in relation to technical design standards and implementation best practices.
- Writing, testing, analyzing, and implementing high-quality code according to specifications.
Educational / Skill / Experience Requirements
To succeed in this role, you will need a degree in IT or a related field or equivalent experience. You should have excellent analytical, communication, and problem-solving skills, as well as proven experience as a Service Now Developer or in a similar role. Proficiency in ITSM platforms such as Cherwell, ServiceNow, Remedy, or similar systems is required, along with strong programming skills in languages like JavaScript, Python, or Java. Familiarity with the ITIL framework and best practices is also essential.
Benefits
As a valued member of our team, you will enjoy a competitive salary of approximately $75,000 per year, based on location and experience. In addition to your annual salary, you will receive various benefits, including:
- All types of leave granted from day 1 (annual leave, sick leave, study leave, maternity/paternity leave, wedding leave, compassionate leave).
- Eligibility for seniority leave after 3 years.
- Insurance benefits: Medical insurance fully paid by Sd Worx for you and two dependents (children up to 18 years old). Option to upgrade available.
- A monthly fixed transport allowance.
- An eligible mobile voucher, redeemable at one of four suppliers, renewable every 3 years.
- A fixed internet allowance for home use.
- Career break option.
- Workation: possibility to work from any Sd Worx location (4 weeks per year, EU only).
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