B2B Coordinator
hace 7 días
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our core value is creating life milestones, delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.
Job DescriptionWe are seeking a highly skilled and experienced B2B Coordinator to join our dynamic team. As a B2B Coordinator, you will be responsible for managing a team of agents handling inbound and outbound telephone and email queries from B2B channel partner travel agents and Business Development Managers globally.
Key Responsibilities- Manage a team of agents to ensure productivity, adherence, and quality KPIs are met.
- Monitor daily/weekly/monthly/quarterly performance to ensure departmental KPIs are achieved.
- Provide support and guidance to agents and serve as the primary escalation point.
- Carry out regular 121s and coaching sessions with agents.
- Use data to propose processes, procedures, and/or product improvements.
- Minimum 2 years of contact center and/or customer service experience.
- At least 2 years in a team leader, supervisor, or management role.
- Previous B2B experience is preferred.
- Experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is highly preferred.
- Competitive compensation package in line with job responsibilities and experience.
- Flexible compensation management for diet, transportation, private health insurance.
- Hybrid work model: Offices in Barcelona city.
- Travel packages at reduced prices.
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Senior B2B Coordinator
hace 1 semana
Barcelona, Barcelona, España Exoticca A tiempo completoJob Title: Senior B2B CoordinatorExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. We are seeking a highly skilled Senior B2B Coordinator to join our dynamic team.Key Responsibilities:Manage a team of agents handling inbound and outbound telephone and email queries...
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Senior B2B Coordinator
hace 1 semana
Barcelona, Barcelona, España Exoticca A tiempo completoJob Title: Senior B2B CoordinatorExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. We are seeking a highly skilled Senior B2B Coordinator to join our dynamic team.Key Responsibilities:Manage a team of agents handling inbound and outbound telephone and email queries...
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Senior B2B Coordinator
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Barcelona, Barcelona, España Exoticca A tiempo completoJob Title: Senior B2B CoordinatorExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. We are seeking a highly skilled Senior B2B Coordinator to join our dynamic and multicultural team in Barcelona.Key Responsibilities:Manage a team of agents handling inbound and...
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Senior B2B Coordinator
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Barcelona, Barcelona, España Exoticca A tiempo completoJob Title: Senior B2B CoordinatorExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. We are seeking a highly skilled Senior B2B Coordinator to join our dynamic and multicultural team in Barcelona.Key Responsibilities:Manage a team of agents handling inbound and...
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Barcelona, Barcelona, España Exoticca A tiempo completo### Job Title: B2B Coordinator ### Job Summary We are seeking a highly skilled and experienced B2B Coordinator to join our team at Exoticca. As a B2B Coordinator, you will be responsible for leading a team of agents handling inbound and outbound telephone and email queries from B2B channel partner travel agents and Business Development Managers...
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Barcelona, Barcelona, España Exoticca A tiempo completo### Job Title: B2B Coordinator ### Job Summary We are seeking a highly skilled and experienced B2B Coordinator to join our team at Exoticca. As a B2B Coordinator, you will be responsible for leading a team of agents handling inbound and outbound telephone and email queries from B2B channel partner travel agents and Business Development Managers...
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