B2B Coordinator

hace 7 días


Barcelona, Barcelona, España Exoticca A tiempo completo
About Exoticca

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our core value is creating life milestones, delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

Job Description

We are seeking a highly skilled and experienced B2B Coordinator to join our dynamic team. As a B2B Coordinator, you will be responsible for managing a team of agents handling inbound and outbound telephone and email queries from B2B channel partner travel agents and Business Development Managers globally.

Key Responsibilities
  • Manage a team of agents to ensure productivity, adherence, and quality KPIs are met.
  • Monitor daily/weekly/monthly/quarterly performance to ensure departmental KPIs are achieved.
  • Provide support and guidance to agents and serve as the primary escalation point.
  • Carry out regular 121s and coaching sessions with agents.
  • Use data to propose processes, procedures, and/or product improvements.
Requirements
  • Minimum 2 years of contact center and/or customer service experience.
  • At least 2 years in a team leader, supervisor, or management role.
  • Previous B2B experience is preferred.
  • Experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is highly preferred.
Benefits
  • Competitive compensation package in line with job responsibilities and experience.
  • Flexible compensation management for diet, transportation, private health insurance.
  • Hybrid work model: Offices in Barcelona city.
  • Travel packages at reduced prices.

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