Guest Experience Architect
hace 2 días
About Advotics
At Advotics, we empower hoteliers to excel in delivering outstanding guest experiences and optimizing operational efficiency through our cutting-edge hospitality solutions. Our dedicated team of over 5,000 talented employees worldwide adapts to the ever-changing landscape, facilitating seamless transitions to fully integrated systems for our clients.
Job Description
We seek an experienced Product Manager to oversee the development of our product line, focusing on the advancement of Guest Communications and automated cases products. This individual will be responsible for ensuring our products meet market demands and comply with legal and data privacy requirements, including anonymization and deletion of data according to global standards.
Key Responsibilities:
- Strategic development of our hospitality solutions, emphasizing workflow automation, guest profiling, and enhanced communication through guest messaging features.
- Cross-functional collaboration to brainstorm, develop, and introduce innovative features aligning with customer needs and our business vision.
- Oversight of the entire product lifecycle, from initial concept to release, ensuring seamless transitions between development stages and successful market deployment.
- Development of a customer-centric product roadmap, prioritizing tasks to support our strategic goals while considering the latest technology and data compliance.
- Translation of complex technical documentation into actionable plans for development teams, aligning technical capabilities with business objectives.
- Analytical and creative problem-solving to meet deadlines and optimize product performance.
- Refining and improving automated systems for enhanced operational efficiency and effectiveness.
- Integrations with various guest messaging platforms, focusing on user experience and stringent data privacy standards.
Qualifications:
- Proven experience in product management, particularly within technology or SaaS sectors.
- Strong problem-solving mindset and hands-on approach to product development.
- Effective cross-functional team leadership and organizational skills within a matrix organization.
- Excellent communication capabilities, both written and verbal.
- Solid technical foundation with experience in software development and web technologies.
- Comfortable navigating and acting on technical documentation.
- Demonstrated success in collaborating with technical teams and leading technical projects.
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