Game Floor Operations Specialist
hace 3 semanas
We are seeking a skilled Game Floor Operations Specialist to join our team at Grupo Orenes. As a key member of our gaming floor team, you will be responsible for ensuring the smooth operation of all tables, handling real-time incidents, and maintaining a high level of customer satisfaction.
Main Responsibilities:
- Ensure all tables are operational without interruptions.
- Identify and resolve game irregularities due to dealer mistakes, software issues, or other reasons.
- Monitor critical application functions and infrastructure components via provided monitoring tools.
- Work with internal systems to record events related to major incidents and produce post-resolution incident reports.
Requirements:
- Strong written and oral communication skills in English.
- Fluent knowledge of Spanish is an asset.
- Ability to make managerial decisions and identify issues to refer to proper authorities.
- Strong leadership skills and professional personality.
- Ability to maintain confidentiality and communicate clearly with staff.
About Grupo Orenes:
Grupo Orenes is a leading business group in the leisure and hospitality sector with over half a century of history. We are committed to sustainability, transparency, and economic, social, and environmental responsibility.
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