Game Floor Operations Specialist

hace 3 semanas


Murcia, Murcia, España Grupo Orenes A tiempo completo

We are seeking a skilled Game Floor Operations Specialist to join our team at Grupo Orenes. As a key member of our gaming floor team, you will be responsible for ensuring the smooth operation of all tables, handling real-time incidents, and maintaining a high level of customer satisfaction.

Main Responsibilities:

  • Ensure all tables are operational without interruptions.
  • Identify and resolve game irregularities due to dealer mistakes, software issues, or other reasons.
  • Monitor critical application functions and infrastructure components via provided monitoring tools.
  • Work with internal systems to record events related to major incidents and produce post-resolution incident reports.

Requirements:

  • Strong written and oral communication skills in English.
  • Fluent knowledge of Spanish is an asset.
  • Ability to make managerial decisions and identify issues to refer to proper authorities.
  • Strong leadership skills and professional personality.
  • Ability to maintain confidentiality and communicate clearly with staff.

About Grupo Orenes:

Grupo Orenes is a leading business group in the leisure and hospitality sector with over half a century of history. We are committed to sustainability, transparency, and economic, social, and environmental responsibility.



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