Virtual Staff Attorney
hace 3 semanas
About the Role:
Ali Awad Law, P.C. is a rapidly growing personal injury law firm in downtown Atlanta seeking a Full-Time VA Staff Lawyer (Contractor) to assist in our Intake department.
Responsibilities:
- Review emails and chats constantly for new leads, file setups, audits, or other requested needs.
- Organize contracts, termination letters, photos, and other documents on Dropbox.
- Answer all inbound calls, clients, and leads with great customer service skills.
- Set up Filevine projects for new clients or the tools requested.
- Register all comments, observations, and updates in Leaddocket.
- Review and look for new contracts to be registered into Filevine.
- Follow up on leads assigned, ensure a great quality interaction, and clean up old Leads in Lead-docket.
- Answer new potential clients, do the probing questions, and follow the process to complete the sign-in or escalate the call to an Intake Specialist.
- Complete the intake process of a new client to be transferred to the Pre-Litigation department.
- Send submission emails to the Pre-Litigation department for new clients to start the case (notification).
- Complete clinic referrals, taking into consideration the client's location.
- Complete and share the EOD report every day at the end of the shift.
- Complete assigned training on Trainual.
- Assist the intake department on a task-by-task basis.
Requirements:
- Experience in negotiation, sales, law field, PI, or similar.
- Advanced English.
- Flexibility to work on rotational shifts including weekends (around 2 per month).
- Knowledge of Microsoft Office, Outlook, Calendar, and use of tools to work, organize, and follow up on assigned tasks.
- Strong communication (verbal and written) and high result/detail orientation.
- Ability to collect data and learn quickly (fast learner).
- Ability to prioritize and manage time efficiently, complying with the processes.
Job Types:
Full-time, Contract
Pay: $880, $1,027,040.00 per month
Application Question(s):
Are you bilingual? (English & Spanish)
Where do you reside?
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