Digital Experience Delivery Lead
hace 4 días
Take your career to the next level with Amaris Consulting, a leading international company with €800M turnover and 1,000+ clients worldwide. As our UX/UI Service Delivery Manager, you will thrive in an agile environment by planning the kickoff and follow-up on projects. You will be part of an international team where you can develop your potential and make a difference within the company.
What We Need:
• Strong Communication Skills: Manage client relationships and coordinate internal teams effectively.
• Conflict Resolution: Handle critical situations quickly and diplomatically.
• Organization and Time Management: Oversee multiple projects or services simultaneously.
• Technical Knowledge: Background in UX/UI (3-4 years) is required.
• Customer Orientation: Ensure a positive customer experience through fluent communication in English and Spanish.
What You Will Do:
As a key member of our team, your responsibilities will include:
• Service Delivery Management: Ensure that services are delivered in accordance with established quality standards, monitor SLA compliance, and take corrective actions if deviations are detected.
• Client Relationship: Act as the primary point of contact between the client and the company for service delivery-related matters, manage expectations, resolve issues, and ensure customer satisfaction.
• Operational Management: Coordinate with internal teams to ensure efficient service delivery, optimize processes to improve operational efficiency, and identify and resolve issues that may arise during service delivery.
• Project Management and Continuous Improvement: Participate in initiatives to enhance existing services, collaborate on the implementation of new projects related to the services offered, and analyze trends to propose improvements.
• Financial Management: Oversee costs associated with service delivery and ensure services are delivered within the agreed budget.
Why Choose Us?
Amaris Consulting offers a dynamic work environment with opportunities for growth and development. Our benefits include:
• Rapid career progression with tailored career paths and salary evaluations
• Opportunities to enhance your skills through our Tech Academy catalog, Udemy E-learning Platform, Languages Sessions, webinars, and workshops
• Flexible policies, remote work options, and fantastic social benefits like transit and restaurant tickets, kindergarten support, and private health insurance
• A WeCare program supporting employees in critical situations
Amaris Consulting is proud to be an equal-opportunity workplace, committed to promoting diversity within the workforce and creating an inclusive working environment.
Estimated Salary: €60,000 - €80,000 per annum, depending on experience.
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