Database Administrator Agent

hace 7 días


Barcelona, Barcelona, España Western Union A tiempo completo
Agent Database Administrator 2

Western Union is seeking a skilled Database Administrator to join our operations team. As an Agent Database Administrator 2, you will be responsible for maintaining the quality of data and delivering reporting to regulators with high accuracy, timeliness, and integrity.

Key Responsibilities:
  • Create and activate Agent accounts and support active Agent networks while updating and maintaining data in multiple Western Union databases.
  • Provide critical control indicators to preserve and support the Agent enrollment process.
  • Provide back-office support to Sales people on the field and to other Western Union departments.
  • Validate and execute Agent's contract (new and renewal) for completeness and accuracy according to contract compliance and legal requirements.
  • Validate and execute Agent's maintenance requests for completeness and accuracy according to requirements provided by money service license holder.
  • Handling and resolving complex escalations from business partners and teammates.
  • Create Ad Hoc reports for business partners, senior management, and/or other departments.
Requirements:
  • Fluency in English with outstanding verbal, written, and listening skills is mandatory.
  • Fluency in French with outstanding verbal, written, and listening skills is mandatory.
  • Customer-oriented approach and good communication skills.
  • Strong analytical, investigation, and problem-solving skills.
  • Attentiveness to details.
  • Time management and organizational skills.
  • Collaboration and teamwork skills.
  • Comfortable working in a fast-paced, highly structured, deadline-driven environment.
  • Previous experience in Operations or Compliance would be an advantage.
  • Advanced knowledge of MS Excel and big data management tools would be an advantage.
  • University/College degree would be an advantage.
  • Knowledge of Western Union Agent enrollment and maintenance processes would be an advantage.


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