Database Administrator Agent

hace 4 semanas


Barcelona, Barcelona, España Western Union A tiempo completo

Role Overview

We are seeking a skilled Database Administrator Agent to join our operations team. In this role, you will be responsible for creating and activating Agent accounts, supporting the Agent network, and maintaining data in multiple Western Union databases.

Key Responsibilities

  • Create and activate Agent accounts
  • Support the Agent network
  • Update and maintain data in multiple Western Union databases
  • Provide critical control indicators to preserve and support the Agent enrollment process
  • Provide back-office support to Sales people on the field and to other Western Union departments
  • Validate and execute Agent's contract (new and renewal) for completeness and accuracy according to contract compliance and legal requirements
  • Validate and execute Agent's maintenance requests for completeness and accuracy according to requirements provided by money service license holder
  • Handling and resolving complex escalations from business partners and teammates
  • Create Ad Hoc reports for business partners, senior management and/or other departments

Requirements

  • Fluency in English with outstanding verbal, written and listening skills is mandatory
  • Fluency in French with outstanding verbal, written and listening skills is mandatory
  • Customer-oriented approach and good communication skills
  • Strong analytical, investigation and problem-solving skills
  • Attentiveness to details
  • Time management and organizational skills
  • Collaboration and teamwork skills
  • Comfortable working in a fast-paced, highly structured, deadline-driven environment
  • Previous experience in Operations or Compliance would be an advantage
  • Advanced knowledge of MS Excel and big data management tools would be an advantage
  • University/ College degree would be an advantage
  • Knowledge of Western Union Agent enrollment and maintenance processes would be an advantage
  • Knowledge of AS400, WUAMS, IBIS, Sales Force and/or SharePoint databases, ARC+, WU Shop, Voyager, Macros and Mass Loads would be an advantage

Benefits

  • The monthly gross base salary range is 1,175 - 1,733 EUR
  • Short-term incentives
  • Multiple health insurance options
  • Accident and life insurance
  • Access to best-in-class development platforms


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