Enterprise Cloud Strategy Specialist
hace 2 meses
About the Role
We are seeking a Customer Success Manager to join our team at OpenNebula Systems in Europe. This role is responsible for defining and executing the Customer Success Program in close collaboration with various teams involved in the sales funnel. The ideal candidate will have great communication and interpersonal skills, as well as an understanding of the enterprise private and hybrid cloud industry.
Key Responsibilities
- Own customer relationships for assigned accounts and take the lead in customer communication, monitoring customer outcomes, goal-alignment, and customer satisfaction.
- Develop or assist in the development of customer account strategies together with Sales, Services, and Support teams.
- Build long-lasting business connections, strengthening customer relationships and turning them into true business partnerships, assisting them throughout their customer journey.
- Maintain client records, keeping track of periodic updates and having an overview of account contract information, including the best times to reach out for renewals and account updates.
About Us
OpenNebula Systems has been leading the development of European open source technology for over a decade. We help organizations worldwide manage their corporate data centers and build their Enterprise Clouds. Join us in our mission to help the world's leading enterprises implement their next-generation edge and cloud strategies.
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