Process Improvement Manager

hace 1 mes


Murcia, Murcia, España Amazon A tiempo completo


As a Process Improvement Manager at Amazon, you will be responsible for enhancing the quality and efficiency of our logistics operations in Europe. Your primary goal will be to identify areas for improvement and develop strategies to optimize our processes, ensuring a seamless customer experience.


Key responsibilities include:

  • Reviewing daily process defect data to identify root causes and develop action plans
  • Collaborating with site operations to provide proactive feedback on quality-related issues
  • Gaining expertise in key MMN process paths and exception handling
  • Performing daily process audits to ensure adherence to PMVs and SOPs
  • Conducting regular reviews of quality metrics with site leadership


The ideal candidate for this role will be able to:

  • Demonstrate a commitment to enhancing the customer experience
  • Travel to sortation centers to collaborate with site teams
  • Engage in thorough root cause analysis to devise solutions
  • Maintain adaptability and responsiveness to evolving business priorities


A day in the life of a Process Improvement Manager at Amazon involves running observations and audits to identify areas for improvement, directing operations teams and central support teams in recommending changes, and being accountable for positively influencing operational quality at the site.



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