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Implementation and Training Manager

hace 2 meses


Valencia, Valencia, España Datamaran A tiempo completo
About the Role

We are seeking a highly skilled Implementation and Training Manager to join our team at Datamaran. As a key member of our Client Success and Partnerships team, you will play a pivotal role in ensuring new customers are onboarded to our platform efficiently and effectively.

Key Responsibilities
  • Customer Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition and timely adoption of the Datamaran platform, focusing on customer delight.
  • Training: Develop and deliver tailored training programs to up-skill customers on how to effectively use the platform for their ESG governance and materiality requirements.
  • Project Management: Manage multiple implementation projects simultaneously, ensuring they are completed on time, within scope, and meet quality standards.
  • Customer Support: Provide ongoing support to customers, addressing their queries and helping them maximize the value of the Datamaran platform.
  • Collaboration: Work closely with Sales, Client Success, and Product teams to align customer needs with platform capabilities and to continuously improve our onboarding and training processes.
  • Feedback: Gather and analyze customer feedback to inform product development and enhance the overall customer experience.
  • Documentation: Create and maintain comprehensive documentation, including training materials, user guides, and FAQs.
Why Join Us

At Datamaran, we are a mission-driven company making a positive impact on the environment and society. We offer a dynamic and international work environment, hybrid working with flexible working hours, and a competitive compensation package.

Requirements
  • Bachelor's degree in Business, Sustainability, Environmental Science, or a related field.
  • Proven experience in project management, particularly in onboarding and training customers.
  • Strong understanding of ESG governance and materiality requirements.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
  • Ability to deliver engaging and effective training sessions, both in-person and virtually.
  • Highly organized with strong attention to detail and the ability to manage multiple priorities.
  • Proficiency with technology platforms and a quick learner of new tools.