IT Change Management Specialist

hace 3 semanas


Barcelona, Barcelona, España Nestle Operational Services Worldwide Sa A tiempo completo
Job Description:

At Nestlé Operational Services Worldwide Sa, we are seeking a skilled IT Change Management Specialist to join our team. As a key member of our Digital and Tech Team, you will be responsible for ensuring seamless IT service delivery and minimizing disruptions to our business operations.

The ideal candidate will have a strong understanding of ITIL principles and best practices, as well as excellent communication and collaboration skills. Your role will involve evaluating change requests, conducting risk assessments, and coordinating with stakeholders to implement changes efficiently.

In this position, you will play a critical role in maintaining the stability and reliability of our IT environment while driving continuous improvement initiatives to enhance our change management processes.

Main Responsibilities:
  1. Evaluate change requests to ensure alignment with business goals
  2. Conduct risk assessments and analyze impacts on systems and services
  3. Collaborate with stakeholders for effective scheduling and minimize disruptions
  4. Maintain detailed records of change requests, plans, and reviews
  5. Generate regular reports on change activities with key metrics
  6. Identify and implement optimizations in the change management process
  7. Provide updates throughout the change lifecycle, addressing impacts and issues

Requirements:
  1. Bachelor's degree in computer sciences, Business, or related fields, or equivalent experience
  2. ITIL4 Foundation certification
  3. 5+ years of relevant Change Management experience within a large-scale IT environment
  4. Solid understanding of IT infrastructure components, systems, and technologies
  5. Experience with IT Service Management (ITSM) tools such as ServiceNow or JIRA
  6. Ability to drive and produce monthly reports and KPI dashboards to measure the effectiveness of the process
  7. Excellent analytical and problem-solving skills, with the ability to assess and mitigate risks associated with changes
  8. Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders

About Us:
Nestlé Operational Services Worldwide Sa offers a comprehensive social benefits package, including competitive salary, great benefits, health insurance, restaurant card, mobility plan, and a competitive pension plan.

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