Senior Quality Assurance Professional in Lisbon

hace 8 horas


Madrid, Madrid, España Blu Selection A tiempo completo

Are you detail-oriented and passionate about improving business processes? As a Senior Quality Assurance Professional, you will play a vital role in ensuring the overall quality of our customer support team. Your responsibilities will include analyzing top issues, mentoring agents on quality, delivering training on new or changing policies, and developing process documentation.

Your impact working as a Senior Quality Assurance Professional:

  • Working closely with other departments to identify areas for improvement
  • Mentoring agents to enhance their quality skills
  • Developing and implementing process improvements
  • Managing investigations into escalations of inaccurate decisions

Requirements and qualifications:

  • You have a native level of Dutch or Flemish and a B2/C1 level of English
  • 2 years of relevant work experience in a Shared Service Center or comparable environment
  • Preferably 1 year of experience within quality control/analysis or an audit
  • Able to adapt quickly to changes in workflows

What's in it for you?

We offer a competitive salary range (€45,000 - €65,000 per annum) depending on your experience, along with other benefits such as private healthcare, life insurance, language courses, and cafeteria benefits. You'll also enjoy a pleasant and inspiring working atmosphere, opportunities for professional development, and a clear career path. Additionally, we offer relocation packages to support your move to Lisbon.

About us:

At Blu Selection, we're a diverse community of over 300,000 people working together. Our team is caring and supportive, and we believe in continuous improvement to take our careers to new places. We're seeking a highly skilled Senior Quality Assurance Professional to join our team in sunny Lisbon.



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