Senior Quality Assurance Specialist for Business Process Improvement
hace 1 día
We are seeking a detail-oriented Senior Quality Assurance Specialist to join our team in Lisbon. As a key member of our customer support team, you will be responsible for ensuring the highest quality standards by analyzing weak points and performing audits on tickets.
Your responsibilities as a Senior Quality Assurance Specialist:
- Work closely with other departments to identify top issues
- Mentor agents on quality control best practices
- Develop and deliver training programs on new policies and guidelines
- Manage investigations into inaccurate decision escalations
Requirements for success in this role:
- Native-level Dutch or Flemish and B2/C1 English language proficiency
- 2+ years of experience in a Shared Service Center or similar environment
- Preferably 1+ year of experience in quality control/analysis or auditing
Benefits and salary:
Salary: €45,000 - €55,000 per annum based on experience (€3,750 - €4,583 monthly)
A range of benefits including private health care, life insurance, language courses, and cafeteria benefits
Opportunity to work in a dynamic global organization with a strong reputation
Relocation package available for eligible candidates
About Blu Selection:
Blu Selection is a leading professional services company operating in the technological and digital field. Our team is diverse, caring, and supportive, with a focus on continuous improvement.
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