Senior Quality Assurance Specialist for Business Process Improvement

hace 1 día


Madrid, Madrid, España Blu Selection A tiempo completo

We are seeking a detail-oriented Senior Quality Assurance Specialist to join our team in Lisbon. As a key member of our customer support team, you will be responsible for ensuring the highest quality standards by analyzing weak points and performing audits on tickets.

Your responsibilities as a Senior Quality Assurance Specialist:

  • Work closely with other departments to identify top issues
  • Mentor agents on quality control best practices
  • Develop and deliver training programs on new policies and guidelines
  • Manage investigations into inaccurate decision escalations

Requirements for success in this role:

  • Native-level Dutch or Flemish and B2/C1 English language proficiency
  • 2+ years of experience in a Shared Service Center or similar environment
  • Preferably 1+ year of experience in quality control/analysis or auditing

Benefits and salary:

Salary: €45,000 - €55,000 per annum based on experience (€3,750 - €4,583 monthly)

A range of benefits including private health care, life insurance, language courses, and cafeteria benefits

Opportunity to work in a dynamic global organization with a strong reputation

Relocation package available for eligible candidates

About Blu Selection:

Blu Selection is a leading professional services company operating in the technological and digital field. Our team is diverse, caring, and supportive, with a focus on continuous improvement.



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