Front Line Customer Service Representative
hace 3 semanas
Job Summary:
We are seeking a highly skilled Front Line Customer Service Representative to join our team at Grundfos Holding A/S. As a Front Line Customer Service Representative, you will be responsible for providing world-class customer service through various customer channels, including telephone, email, live chat, and instant messaging.
Key Responsibilities:
- Provide primary support for day-to-day and escalated inquiries regarding the Order-to-Delivery process and tools.
- Support incoming complex orders, whether manual or electronic, to ensure fast and accurate order management in line with world-class customer service.
- Contact customers or internal stakeholders to resolve missing order data at the time of entry into SAP for complex orders.
- Assist customers with order progression and supply chain issues.
- Work with Finance on credit control to ensure disputes and invoice queries are actioned and completed.
- Use SAP/BW reports to execute SAP housekeeping/daily routines, customer satisfaction, and profitability.
- Support customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation).
- Promote digital tools towards customers using templates (GPC, MyGrundfos, Extranet).
- Consolidate shipments when necessary for complex project sales.
- Ensure extra documentation when handling export sales.
- Record customer complaints and requests for product returns.
- Create material master data views and local product material master data.
- Analyze statistical data to determine adherence to agreed Service Level Agreements.
- Plan and prioritize work tasks to ensure service delivery is not compromised.
- Apply broad knowledge across the functional area with a deep technical/business understanding.
Requirements:
- Mechanical, hydraulic, electrotechnical, thermomechanical engineering degree or equivalent work experience.
- Recent graduates in Engineering are welcome to apply.
- Previous experience within customer service is preferred.
- Strong organizational skills and accountability.
- Familiarity with MS Office applications.
- Good communication and networking skills with the ability to build strong relationships with both internal and external stakeholders. Proficiency in written and spoken English.
About Grundfos:
Grundfos is one of the world's leading water technology companies with more than 19,000 employees in over 60 countries. Our skills commit us to pioneering solutions to the world's water and climate challenges and improving the quality of life for people. We believe innovation is not only a business opportunity but an obligation.
An Inclusive Team:
We believe that the key to a work environment where employees thrive is our ability to celebrate and value our differences in background, experiences, and perspectives. In our recruitment process, we welcome all professional people without consideration of age, color, gender identity, national origin, physical or mental disability, ethnicity, or religion.
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