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Front Line Engineer

hace 2 meses

Algete, Madrid, España Grundfos Gmbh A tiempo completo
About the Role

We are seeking a highly skilled Front Line Engineer to join our team at Grundfos GmbH. As a Front Line Engineer, you will play a critical role in delivering world-class customer service and support to our clients.

Key Responsibilities
  • Provide primary support for day-to-day and escalated inquiries regarding the Order-to-Delivery process and tools.
  • Support the incoming complex orders, whether manual or electronic, to ensure fast and accurate order management in line with world-class customer service.
  • Contact customers or internal stakeholders to resolve missing order data at the time of entry into SAP for complex orders to enter an executable order.
  • Assist customers with order progression and supply chain issues.
  • Proactively work with Finance on credit control to ensure disputes/invoice queries are actioned and completed.
  • Proactively use SAP/BW reports to execute SAP housekeeping/daily routines, customer satisfaction, and profitability.
  • Support customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance, and the Supply Chain.
  • Promote digital tools towards customers using templates (GPC, MyGrundfos, Extranet).
  • Consolidate shipments when necessary for complex project sales.
  • Ensure extra documentation when handling export sales.
  • Record customer complaints and requests for customer product returns.
  • Material master data full view creation / Local product material master data creation.
  • Analyze statistic data to determine adherence to agreed Service Level Agreements.
  • Plan, prioritize work tasks to ensure service delivery is not compromised.
Requirements
  • Mechanical, hydraulic, electrotechnical, thermomechanical engineering degree or equivalent work experience.
  • Recent graduates in Engineering are a possibility.
  • Previous experience within customer services is preferred.
  • Organizational skills & accountability.
  • Familiarity with MS Office applications.
  • Good communication and networking skills together with the ability to build strong and trusting relationships with both internal and external stakeholders.
  • Written and spoken English.