Pharma Support Specialist
hace 2 semanas
We are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to customers via phone, chat, and email.
About the RoleThis is a unique opportunity to work in a dynamic environment where no two days are the same. You will be working closely with our internal teams to resolve customer inquiries and provide solutions to complex problems.
Key Responsibilities- Respond to inbound calls, chats, and emails in a professional and empathetic manner
- Support wholesalers and distributors with ordering, logistics, and contracted customer support
- Answer general inquiries from consumers and healthcare professionals
- Coordinate with third-party vendors for wholesale/distribution support
You will have the opportunity to work with various stakeholders, including wholesalers, distributors, and healthcare professionals. Your excellent communication skills and ability to build relationships will make you a valuable asset to our team.
Requirements- Fluent in English, German, and French
- Bachelor's degree in Business, Supply Chain, or related field (or equivalent experience)
- 2-5 years of experience in customer service or related field
- Competitive salary
- Private health insurance
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