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Synergy IT Support Specialist
We are seeking a highly skilled and experienced IT Support Specialist to join our team. The ideal candidate will possess excellent technical knowledge and strong problem-solving skills, with the ability to work collaboratively as part of a multicultural team.
Key Responsibilities:- Provide exceptional customer service and support via various communication channels, ensuring timely resolution of user inquiries and incidents.
- Develop and maintain in-depth knowledge of cloud-based systems, platforms, and tools, including Azure, ADLS Gen2 Storage Accounts, Windows and Linux VMs, and Azure Networking.
- Collaborate with 2nd-level support teams and vendors to resolve complex technical issues and implement efficient incident management processes.
- Stay up-to-date with emerging technologies and trends, continuously improving tools and processes to drive business growth and excellence.
- Minimum 2 years of experience in Service Desk/Service Operation activities.
- Excellent knowledge of Help Desk software, Incident Management, and Service Request Management.
- Proficient in Ticketing Systems (e.g., Jira, Freshdesk, Remedy).
- Familiarity with Cloud Environment/Infrastructure, preferably Azure.
- Basic knowledge of cloud-based Visualization tools (e.g., Tableau, DataIKU).
- Basic knowledge of Cloud-based Analytics tools (e.g., HDI R, HDI Spark, Data Bricks).
- Experience with Monitoring and Logging tools (Azure Monitor, Log Analytics, Application Insights).
- Basic experience with big data compute tools (e.g., Data Science VMs, WebApps).
- Flexible working hours and full remote work options.
- Ongoing training and development opportunities, including a €1,200 annual budget for courses, certifications, and other professional growth initiatives.
- Regular team feedback sessions and employee recognition programs.
- A comprehensive benefits package, including private medical insurance, meal vouchers, transport reimbursement, and childcare support.
- Employee discounts on tech products and services, as well as participation in sports teams, community events, and social activities.