Beauty Industry Transformation Specialist

hace 2 semanas


Madrid, Madrid, España Shanghai Bsf Human Resources Co., Ltd A tiempo completo

Shanghai Bsf Human Resources Co., Ltd is a dynamic and ambitious company that has been helping its users become more beautiful with image products and beauty management services, while also assisting the digital transformation of the beauty industry through SaaS services. As its products gain popularity worldwide, the company plans to hire experienced customer success managers in key countries to support customers as they transition from the sales pipeline to the support pipeline.

About the Role

This role offers an exciting opportunity to join our international team and contribute to the growth and success of the company. Our customer success team is responsible for providing top-notch support to our clients, ensuring their loyalty, and fostering long-term relationships. Your main goal will be to drive the successful adoption and onboarding of our services, guiding customers through changes needed to unlock the full value of our products, and partnering with business development teams to develop strategic and technical plans that help customers achieve their business objectives.

Responsibilities
  • Drive the successful adoption and onboarding of the services to help customers realize the business value of our partnership and offerings;
  • Guide customers through the changes needed to unlock the full value of our products, and help their staff train and align their people and partners to deliver on transformation;
  • Partner with business development teams and executives to develop strategic and technical plans that help customers achieve their business objectives;
  • Coordinate internal resources to support product delivery, implementation, and deployment;
  • Identify and analyze customers' needs to help the internal team improve product offering;
  • Output and share customer success stories and best practices in the industry;
  • Maintain client relationship by providing support and paying attention to market dynamics, risks, and problems that may affect customers.
Requirements

We are looking for a highly motivated and experienced professional with a Bachelor's degree or above, at least 5 years of B2B customer success, customer service, or account management experience in SaaS related fields in Spain. Native speakers with good English speaking skills are preferred, and knowledge of the beauty/cosmetics/skincare industry is highly valued. A competitive salary package, including a base salary of approximately €45,000 per year, plus additional benefits, makes this an attractive opportunity for the right candidate.



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