Senior Software Engineer

hace 3 semanas

Madrid, Madrid, España Interactive Medica A tiempo completo
About the Role

We are seeking an experienced Senior Software Engineer to join our team as a Client Solutions Senior Engineer. As a key member of our team, you will be responsible for supporting our clients with our SQL-based platform, collaborating with colleagues to deliver the best solution for our clients in a timely manner.

Key Responsibilities
  • Supervise daily routines and processes to ensure the smooth running of client tools, acting on any implementations needed.
  • Identify and implement quality improvements.
  • Action support queries from clients within our SLA.
  • Advise and recommend appropriate client solutions and alternatives.
  • Build positive relationships with clients and report accurately on all operational and technical aspects of the client's maintenance.
  • Explore and contribute to new ways of implementing IM technology.
  • Manage client accounts ensuring the delivered solutions are working effectively.
Requirements
  • Experience in the same or a similar role.
  • Educated to degree level in a relevant field.
  • Good problem-solving ability.
  • Passion for achieving excellent client satisfaction.
  • Strong knowledge of SQL Server and Transact SQL.
  • Knowledge of web-based technology and related products, such as Snowflake, Tableau, HTML, JavaScript, and CSS.
  • Ability to work to agreed timescales, keeping clients informed of any delays.
  • Confidence in a customer-facing role with excellent interpersonal and relationship-building skills.
  • Experience of speaking to global clients is desirable.
About Us

Interactive Medica is a leading provider of web-based software solutions for Life Sciences companies. We are committed to delivering high-quality solutions that facilitate the management of sales, marketing, and medical resources while promoting collaboration with healthcare providers. Our team is passionate about innovation and customer satisfaction, and we are looking for like-minded individuals to join us.

We value diversity and inclusivity, and we are committed to creating a positive and supportive work environment. We offer a range of benefits, including hybrid working, performance-related bonuses, pension, life assurance, additional holiday purchase, healthcare, subsidised gym memberships, cycle to work scheme, discount vouchers, and access to wellbeing resources.

If you are a motivated and experienced professional looking for a new challenge, we would love to hear from you. Please submit your application, and we will be in touch to discuss further.

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