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At AirDNA and Uplisting, we're committed to delivering exceptional customer experiences and driving revenue growth through innovative data insights and analytics. As an Account Manager, you'll be instrumental in achieving this goal.
Key Responsibilities:- Client Engagement: Foster long-term relationships with clients, ensuring their needs are met and exceeded.
- Renewal and Upsell Strategies: Develop and implement plans to increase ARR and drive revenue growth.
- Churn Prevention: Analyze customer behavior and develop targeted strategies to prevent attrition.
- Training and Support: Provide comprehensive training and support to clients to maximize ROI.
- Cross-Functional Collaboration: Work closely with internal teams to drive business success and customer satisfaction.
- Minimum 1 year of experience in account management within B2B or SaaS environments.
- Fluency in English and Italian, both written and verbal.
- Exceptional communication and negotiation skills to drive revenue growth.
- Ability to analyze complex data and develop actionable insights.
- Results-driven mindset and collaborative approach to drive team success.
