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Customer Support Specialist
hace 2 meses
Zoho Corporation is a leading provider of cloud-based software and services, empowering organizations of all sizes to thrive in the digital age.
Job SummaryWe are seeking a highly motivated and dynamic Customer Support Specialist to join our talented team and be part of our exciting growth journey.
Key Responsibilities- Learn and master Zoho's suite of SaaS products to become a product expert.
- Assist customers via various channels, addressing inquiries, troubleshooting issues, and providing product guidance.
- Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
- Maintain accurate and detailed records of customer interactions and resolutions.
- Contribute to the creation and improvement of support documentation.
- Full professional proficiency in English and Dutch Language (both written and verbal).
- Basic understanding of software programs; prior experience with SaaS products is an advantage.
- Ability to learn quickly and adapt to evolving product features.
- Excellent problem-solving and analytical skills.
- Comfortable working in an office environment.
- Proficiency in one or more European languages such as Spanish, German or French.
- Previous customer support experience.
- Basic programming knowledge.
- Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
- Continuous training and professional development opportunities.
- Supportive and inclusive work environment.
- Clear development plan in the short, medium, and long run.
- Participation in coaching and mentoring schemes.
- Opportunity to work with a global team and contribute to the growth of a leading technology company.
The successful candidate will be subjected to background verification in compliance with national legislation and market standards.
