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Customer Service Specialist
hace 3 semanas
At our organization, we aim to provide exceptional customer experiences by processing orders efficiently and communicating with customers in a timely manner.
We are seeking a skilled Customer Service Specialist to join our team. This role involves:
- Verifying and processing orders accurately
- Providing excellent communication and support to customers, including shipping details and updates
- Ensuring that logistics and documentation are properly managed
- Collaborating with the Sales team to manage administrative tasks
- Collecting and reporting customer feedback on order handling, shipping, and satisfaction levels
To be successful in this role, you will require:
- Previous experience in customer service, preferably in the chemical sector
- Strong organizational and time-management skills to handle multiple responsibilities effectively
- Excellent written and verbal communication skills
- A high level of attention to detail and accuracy for managing quotes, orders, and customer communications
- The ability to prioritize tasks and manage multiple responsibilities under time constraints
- A problem-solving mindset to address customer or logistical challenges
- Proficiency in IT, with experience in ERP systems and logistics platforms
- Fluency in English is mandatory; additional languages are an asset
This role offers the opportunity to work in a dynamic environment, contributing to the success of our organization by providing top-notch customer service.
