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Customer Support Specialist
hace 2 meses
Job Summary
We are seeking a highly skilled and customer-focused Customer Support Specialist - German to join our team at Wibit Consulting & Services (Wibitcs). As a key member of our customer support team, you will be responsible for providing exceptional support to our clients and customers, ensuring their needs are met and exceeded.
Key Responsibilities
- Provide timely and effective support to customers via various communication channels, including phone, email, and chat.
- Respond to customer inquiries and resolve issues in a professional and courteous manner.
- Collaborate with internal teams to resolve complex customer issues and provide solutions.
- Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers.
- Continuously improve customer satisfaction and loyalty by identifying and addressing areas for improvement.
Requirements
- Fluent level of both written and spoken German (native)
- Able to communicate clearly and effectively in written and spoken English
- Experience in the customer service industry and ideally in a contact center environment
- Patience and empathy to support customers in a paratransit service
- Autonomous and fast learner to provide effective support and be proactive
- Solution-oriented to provide the correct and best outcome for the customer
- Passionate about giving a great customer experience and have the ability to connect with customers, build rapport, and show empathy
- Well-organized and able to prioritize workload with the ability to work under pressure
What We Offer
- Full-time position with a rotating schedule (Monday - Sunday, 7 am - 4 pm, 5 days/week)
- Fully paid training that optimally prepares you for your job (4 weeks duration)
- 24 holiday days per year on a full-time basis
- Best-in-class people engagement activities and programs
- Ongoing training and development and an opportunity to cultivate a new and exciting career in a high-growth environment
- Employee Assistance Program - free, confidential, and impartial guidance and support
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organization
- Option to sign up for discounted private health insurance
- Referral Program: Refer a friend and get a referral bonus