Payment Solutions Specialist

hace 2 semanas


Barcelona, Barcelona, España Coatue Management L.L.C. A tiempo completo

**Company Overview**
">Checkout.Com

We are one of the most exciting fintechs in the world, aiming to enable businesses and their communities to thrive in the digital economy. Our mission is to empower enterprises with strategic payments solutions that help them launch new products and create experiences customers love.

**Why We're Different**
">We're not just building a platform; we're empowering passionate problem-solvers to collaborate, innovate, and do their best work. That's why we're on the Forbes Cloud 100 list and a Great Place to Work accredited company.

**About You**
">Technical Account Management (TAM)

In this role, you will build and maintain strategic relationships with key clients, ensuring their satisfaction by resolving technical issues, optimizing their payment solutions, and delivering exceptional service with your technical expertise and strong interpersonal skills.

**Your Key Responsibilities:**
">

  • ">
  • Relationship Management: Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters.">
  • Customer Success: Understand our clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products.">
  • Technical Support: Provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work together.">
  • Training and Demo: Help upselling efforts with merchant demonstrations and technical training - hold workshops and refreshers on our product offering to keep clients up-to-date with new features and deliverables.">
  • Project Management: Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout.Com, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.">
  • Product Feedback: Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client-derived insights to enable continuous improvement of our product roadmap.">

**Compensation & Benefits:**
">$120,000 - $180,000 per year, depending on experience and qualifications, plus a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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