Database Administrator Agent

hace 4 semanas


Málaga, Málaga, España Western Union A tiempo completo
Database Administrator Agent

Western Union is seeking a skilled Database Administrator Agent to join our operations team. As a key member of our team, you will be responsible for creating and activating Agent accounts, maintaining data in multiple Western Union databases, and providing critical control indicators to preserve and support the Agent enrollment process.

Key Responsibilities:

  • Create and activate Agent accounts
  • Maintain data in multiple Western Union databases
  • Provide critical control indicators
  • Provide back-office support to Sales people on the field and to other Western Union departments
  • Validate and execute Agent's contract and maintenance requests
  • Handle and resolve complex escalations
  • Create Ad Hoc reports for business partners and senior management

Requirements:

  • Fluency in English with outstanding verbal, written, and listening skills
  • Fluency in French with outstanding verbal, written, and listening skills
  • Customer-oriented approach and good communication skills
  • Strong analytical, investigation, and problem-solving skills
  • Attentiveness to details
  • Time management and organizational skills
  • Collaboration and teamwork skills
  • Comfortable working in a fast-paced, highly structured, deadline-driven environment

Preferred Qualifications:

  • Previous experience in Operations or Compliance
  • Advanced knowledge of MS Excel and big data management tools
  • University/College degree
  • Knowledge of Western Union Agent enrollment and maintenance processes

Salary: The monthly gross base salary range is 1,17- 1,733 EUR.



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