Technical Investigator

hace 4 días


Madrid, Madrid, España Ab Tasty A tiempo completo

As a Technical Investigator in our Professional Services department, you will play a vital role in ensuring the seamless experience of our clients.
About AB Tasty
AB Tasty is a pioneering force in AI-powered experience optimization solutions. Our platform empowers brands to create tailored experiences for their customers through personalization, experimentation, and recommendations.
We offer a unified approach to digital experience creation, integrated into a single platform with web and API-based solutions. This enables companies to align their digital, e-commerce, and product teams on revenue goals by optimizing and innovating digital experiences.
Our roster includes world-leading brands such as Kering, McDonald's, Ulta Beauty, L'Oreal, Disneyland Paris, and LVMH. We have 12 offices globally: North America, Europe, Asia Pacific.

Your Role
In this position, you will collaborate with our Senior Technical Support Manager to investigate client inquiries and manage tickets. Your primary goal will be to provide fast, thorough, and efficient solutions to any issues that may arise in our tool.
You will be responsible for investigating incoming client team inquiries, determining causes and solutions, or assigning developers to fix issues.

What You Will Do
Investigate and follow up on tickets through JIRA
Review and clarify ticket details, requesting missing information if needed
Identify causes, prioritize issues, and handle priorities in time-sensitive situations
Perform data analysis and suggest solutions
Assign tickets to developers for technical patches
Collaborate with Client Success, Technical Support, Developers, and QA teams
Improve existing documentation
Provide feedback to the product team to improve AB Tasty products

Requirements
You have a strong interest in software development and data management
You can read and understand code (HTML/CSS/JavaScript)
You possess strong problem-solving and organizational skills, the ability to multi-task and think outside the box to identify and solve problems
You are an excellent communicator, fluent in English, and have a working knowledge of French

Salary Information
This role offers a competitive salary of approximately €



  • Madrid, Madrid, España AB Tasty A tiempo completo

    Company Overview: AB Tasty is a global leader in AI-powered experience optimization solutions. Our platform empowers brands to build better experiences on their websites and apps through personalization, experimentation, recommendations, and search.About the Job: We're seeking a skilled Technical Investigator to join our Professional Services team. You'll...


  • Madrid, Madrid, España Adyen A tiempo completo

    At Adyen, we're on a mission to create a sustainable and ethical business for the long term. As a highly regulated financial institution, it's our responsibility to make informed decisions driven by local regulations, global standards, and our own risk appetite.We're seeking a Compliance Risk Investigator to join our growing AML (Anti-Money Laundering) &...


  • Madrid, Madrid, España Alvarez And Marsal A tiempo completo

    **Company Overview**Alvarez & Marsal (A&M) is a leading global professional services firm providing advisory, business performance improvement and turnaround management services. With over 10,000 professionals across six continents, we deliver tangible results for corporates, boards, private equity firms, law firms and government agencies facing complex...


  • Madrid, Madrid, España Ab Tasty A tiempo completo

    Company OverviewAB Tasty is a leading provider of AI-powered experience optimization solutions, empowering brands worldwide to build better experiences on their websites and apps. The company's platform offers unified web and API-based solutions, providing companies with a seamless approach to creating customer-centric digital experiences.About the RoleWe...


  • Madrid, Madrid, España Ab Tasty A tiempo completo

    About AB TastyAB Tasty is a leading provider of AI-powered experience optimization solutions. Our platform empowers brands to create seamless experiences for their customers across websites and apps. We offer integrated, web-based solutions that align digital, e-commerce, and product teams on revenue goals.Our customer roster includes world-leading brands...


  • Madrid, Madrid, España Philip Morris International A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Forensic Investigator to join our team in Madrid, Spain. As a key member of our Illicit Trade Prevention's team, you will be responsible for performing product authentication and forensics evaluation of samples of potentially illicit tobacco products.Key ResponsibilitiesPerform PMI products authentication in...


  • Madrid, Madrid, España Fti Consulting A tiempo completo

    About FTI ConsultingFTI Consulting is a leading global expert firm that empowers organizations to navigate complex challenges and transform their businesses.Estimated Salary: $120,000 - $180,000 per yearAbout The RoleWe are seeking a skilled Cybersecurity Consultant to join our team as a Lead Investigator. In this role, you will perform a wide range of...


  • Madrid, Madrid, España Cyber Crime A tiempo completo

    About ChainalysisChainalysis is a leading provider of blockchain analytics and cryptocurrency forensics solutions. Our mission is to bring trust to blockchains, empowering businesses and institutions to confidently engage with cryptocurrency.Salary: $120,000 - $150,000 per yearJob DescriptionWe are seeking an experienced Cryptocurrency Fraud Investigator to...


  • Madrid, Madrid, España Adyen A tiempo completo

    At Adyen, we're driven by a relentless pursuit of innovation and customer satisfaction. Our team is on a mission to tackle unique technical challenges at scale, delivering innovative and ethical solutions that help businesses achieve their ambitions faster.As a highly regulated financial institution, it's our responsibility to make the right decisions driven...


  • Madrid, Madrid, España Control Risks A tiempo completo

    At Control Risks, we are expanding our presence in Madrid following the successful launch of our office in April 2023. To strengthen our Investigations & Forensic Accounting team, we are seeking a seasoned Senior Consultant to drive growth and innovation. This role demands technical expertise, commercial acumen, and the ability to build relationships with...


  • Madrid, Madrid, España Iqvia A tiempo completo

    Job OverviewA Clinical Contract Specialist is required to drive the development of local contracting strategies and support the delivery of start-up contracting activities for selected sponsors, studies, or multi-protocol programs. The role involves developing investigator grants and estimates, contracting strategies, and proposal text to facilitate...


  • Madrid, Madrid, España Iqvia A tiempo completo

    Job DescriptionWe are seeking an experienced Contract Negotiation Manager FSP to join our team at IQVIA. As a key member of our Sponsor Dedicated team, you will be responsible for developing and coordinating the development of investigator grants and estimates, contracting strategies, and proposal text to support the proposal development process. This role...

  • Global GxP Auditor

    hace 1 mes


    Madrid, Madrid, España Advanced Accelerator Applications (Italy) - S... A tiempo completo

    Job DescriptionIn this role, you will lead and support independent audits to ensure compliance with Good Clinical Practice (GCP) and Good Pharmacovigilance Practice (GPvP) regulations. You will provide quality guidance and assist in the identification of training needs for Global GxP Audit partners.About the RoleThis is an entry-level position that involves...


  • Madrid, Madrid, España Thermo Fisher Scientific A tiempo completo

    Job DescriptionAt Thermo Fisher Scientific, we are committed to enabling our customers to make the world healthier, cleaner and safer.As a Clinical Trial Coordinator, you will be part of our PPD clinical research services team, providing technical support to the project team and coordinating non-clinical responsibilities of project administration.Perform...


  • Madrid, Madrid, España Allergan A tiempo completo

    Company OverviewAbbVie, a leading global biopharmaceutical company, is dedicated to discovering and delivering innovative medicines and solutions that address serious health issues. With a strong presence in immunology, oncology, neuroscience, and eye care, AbbVie strives to make a remarkable impact on people's lives. Job DescriptionWe are seeking an...


  • Madrid, Madrid, España Fti Consulting A tiempo completo

    About FTI ConsultingWe are a global expert firm that helps organizations navigate crisis and transformation. Our team of experts provides advice on complex issues, leveraging our broad bench of award-winning professionals to deliver impact that makes a difference.With over 8,300 employees located in 34 countries and territories, we generate $3.49 billion in...


  • Madrid, Madrid, España Iqvia Argentina A tiempo completo

    Job OverviewWe are seeking a highly skilled Senior Global Contract Strategist to join our team in Argentina. As a key member of our contracting team, you will play a vital role in developing and executing the global contracting strategy for selected sponsors, studies, or multi-protocol programs.Key Responsibilities:Coordinate the development of investigator...


  • Madrid, Madrid, España Iqvia Argentina A tiempo completo

    Job OverviewWe are seeking a highly skilled and experienced Clinical Trials Contract Negotiator to join our team at Iqvia Argentina.About the RoleThe successful candidate will be responsible for developing global contracting strategies and supporting the delivery of all required start-up contracting activities for selected sponsors, studies or multi-protocol...


  • Madrid, Madrid, España CNIC A tiempo completo

    Job DescriptionWe are seeking a highly experienced researcher to join our team as a leading researcher in cardiovascular medicine. This is a permanent position that offers a unique opportunity to lead and develop research lines in the cardiovascular field.About CNICCNIC is a consolidated Research Centre of international scientific relevance, providing access...


  • Madrid, Madrid, España Syneos Health Healthcare Careers A tiempo completo

    Company OverviewSyneos Health is a leading global biopharmaceutical solutions organization dedicated to accelerating customer success. We translate unique clinical, medical affairs, and commercial insights into outcomes that address modern market realities.We operate under a Clinical Development model that brings the customer and patient to the center of...