Technical Investigator
hace 4 días
As a Technical Investigator in our Professional Services department, you will play a vital role in ensuring the seamless experience of our clients.
About AB Tasty
AB Tasty is a pioneering force in AI-powered experience optimization solutions. Our platform empowers brands to create tailored experiences for their customers through personalization, experimentation, and recommendations.
We offer a unified approach to digital experience creation, integrated into a single platform with web and API-based solutions. This enables companies to align their digital, e-commerce, and product teams on revenue goals by optimizing and innovating digital experiences.
Our roster includes world-leading brands such as Kering, McDonald's, Ulta Beauty, L'Oreal, Disneyland Paris, and LVMH. We have 12 offices globally: North America, Europe, Asia Pacific.
Your Role
In this position, you will collaborate with our Senior Technical Support Manager to investigate client inquiries and manage tickets. Your primary goal will be to provide fast, thorough, and efficient solutions to any issues that may arise in our tool.
You will be responsible for investigating incoming client team inquiries, determining causes and solutions, or assigning developers to fix issues.
What You Will Do
Investigate and follow up on tickets through JIRA
Review and clarify ticket details, requesting missing information if needed
Identify causes, prioritize issues, and handle priorities in time-sensitive situations
Perform data analysis and suggest solutions
Assign tickets to developers for technical patches
Collaborate with Client Success, Technical Support, Developers, and QA teams
Improve existing documentation
Provide feedback to the product team to improve AB Tasty products
Requirements
You have a strong interest in software development and data management
You can read and understand code (HTML/CSS/JavaScript)
You possess strong problem-solving and organizational skills, the ability to multi-task and think outside the box to identify and solve problems
You are an excellent communicator, fluent in English, and have a working knowledge of French
Salary Information
This role offers a competitive salary of approximately €
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