Digital Experience Engineer
hace 3 semanas
Nexthink Sa, the leader in digital employee experience management software, seeks a highly skilled and experienced Software/DevOps Engineer for its Engineering team. Role Overview:
We are looking for an exceptional individual to ensure the seamless operation and scalability of our services, contributing significantly to the reliability and efficiency of our platforms.Responsibilities:
- Collaborate with Architecture, Product Engineering, and Security teams to design, develop, and evolve Nexthink software products following modern cloud-native best practices.
- Develop and maintain tools and automation systems for deployment, monitoring, alerting, and incident response to reduce manual interventions and improve operational efficiency.
- Work closely with software engineering teams to understand product requirements and provide technical guidance for infrastructure design and support scalable, durable, and reliable services.
- Participate in incident handling, investigating, and resolving production incidents to minimize impact and ensure system stability.
- Lead incident response and post-mortem analysis to prevent future outages and improve response strategies.
- Perform capacity planning and optimization to ensure the platform meets performance and scalability targets.
- Conduct regular system and performance analysis, identify improvement areas, and implement solutions to enhance efficiency and stability.
- Troubleshoot and resolve complex system issues, including performance bottlenecks, network connectivity problems, and infrastructure failures.
- Implement and maintain security best practices throughout the platform, ensuring compliance with industry standards and regulations.
- Advocate for SRE best practices across the organization and contribute to setting service level objectives (SLOs) and service level indicators (SLIs).
- Mentor junior SRE team members and contribute to team growth and skill development.
- Participate in on-call rotations to provide support for the production environment, responding to and resolving incidents promptly.
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