Warehouse Management Specialist

hace 2 semanas

Madrid, Madrid, España Gxo Logistics A tiempo completo
Job Summary:

The Key User Team Lead will be responsible for leading the Key Users team, specializing in solving computer and process problems. This role involves first-level activities in the technical assistance service, assisting warehouse users with WMS issues, and second and third-level escalations based on problem identification.

Key Responsibilities:

Head of the Key Users team, responsible for solving computer and process problems.
First-level activities in the technical assistance service, assisting warehouse users with WMS issues.
Second and third-level escalations based on problem identification.
Definition of scope and requirements for WMS change requests and new functionalities.
Head of the presentation of change requests and process follow-up.
Testing of the warehouse management for new developments, tickets management for error fixation, and assistance in the delivery of new warehouse management versions.
Support the maintenance team for problem resolution and management of relations with clients caused by software problems.

Requirements:

Higher degree in computer science or engineering preferred.
English, at least C1 or equivalent, for permanent communication with multidisciplinary teams from other parts of Europe.
Ability for leadership, persuasion, initiative, teamwork, and resilience to stress.
Ability for analysis of systems and processes, problem resolution, and focus on continuous improvement.
Experience in leading the implementation of improvement projects at a computer level and project management through the JIRA platform.
At least 1 year of experience with warehouse management software (WMS) and experience with Reflex valued.
SQL/Oracle programming skills.

What You Need to Succeed:

Strong written and verbal communication skills.
High level of data analysis and clear customer focus.
Demonstrated ability to multi-task and work with minimal supervision.
Proven ability to build positive relationships and foster teamwork within the department and across the organization.
Ability to interact with various levels both internally and externally.
Good analytical skills and high customer orientation.
Flexible and open to a constantly changing environment.

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