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Head of Account Leadership

hace 2 meses

Valencia, Valencia, España Dhl Exel Supply Chain (Spain), S.L.U. A tiempo completo

About DHL Exel Supply Chain (Spain), S.L.U.

We are a leading logistics company with a strong presence in the international market. Our Valencia Center of Excellence is a hub for innovation and excellence in the logistics sector.

Job Summary

We are seeking a highly experienced and skilled professional to lead our account team and drive value creation across the customer supply chain. The ideal candidate will have a strong background in senior management, operations, and customer-facing account management.

Key Responsibilities

  • Build and maintain strong working relationships with the customer's business to ensure all targets are met.
  • Develop and achieve agreed budget, revenue, and profit.
  • Review and manage Key Performance Indicators (KPIs) to meet contractual terms and DHL expectations.
  • Develop effective plans for business and development of customer accounts.
  • Create a culture of continuous improvement.
  • Change management leadership, coaching, and developing employees.
  • Review effectiveness of planning, operational, and IT teams to ensure quality of service delivery is maintained; continuous improvement is clearly demonstrable and cost-down targets are achieved.
  • Ensure the customer's diverse business units are managed and serviced in terms of their logistics requirements.

Requirements

  • 5 years senior management experience within operations in Supply Chain.
  • Effective experience in temperature-controlled transport.
  • LLP/4PL experience at leadership levels is an advantage (size, scope effectiveness).
  • At least 5 years of senior account management experience (customer-facing).
  • Operations management with PL responsibility (strong business and commercial acumen).
  • Effective organization skills with the ability to manage delivery of activities through multiple stakeholders.
  • A proven change leader with a highly self-motivated mindset for excellence innovation.
  • Knowledge of sector customer trends and needs.
  • Requires 25% national/international travel.
  • University degree (National International).
  • Proficiency in English and Spanish; other languages are desirable.